An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and Mastercard.
The balance will be secured at the time of vehicle collection along with a pre-authorisation for the value of the bond.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, if cancellation occurs within 24 hours of collection or a no show occurs the full booking price is non refundable.
Date of travel (pickup date) determines the rate. A rental day consists of 24 hours from time of pickup. We offer one hour as a grace period before an additional day will be charged.
Minimum 18 years. No upper age limit providing client is still carrying a valid and full license
A full, valid license is the minimum requirement for all drivers and must be sighted at commencement of hire. Overseas licenses must be in English or alternatively an International Driver permit or acceptable translation may be carried.
- Unlimited kilometres
- 24hr AA Roadside Assistance
- Standard insurance (excess applies)
- Free local and national maps
Peak (Consecutive): 2 days branch returning
(23 Jan 12 –30 Apr 12) 5 days one way per Island
(23 Dec 12 – 10 Apr 13)
Off Peak (Consecutive): 1 day branch returning
(1 May 12 -22 Dec 12) 3 days one way per Island
* Current one way hire periods remain the same until 30 April 11
Bond: (Insurance excess)
Clients are responsible for the first $2000 of any claim. This will be authorized on the client’s credit card upon arrival. We only accept a credit card for security on the rental vehicle. Debit cards and cash are not accepted. The authorisation will be fully released if vehicle is returned undamaged (with a full tank of petrol). If clients select one of the Ace Rental Car CDW (bond waiver) options, we will not authorise the bond.
The excess on the standard insurance is NZ$2000.00. We will authorise the excess of NZ$2000 on the credit card provided for security. If clients select one of the Ace Rental Car CDW (bond waiver) options, we will not authorise the bond/excess.
Clients can reduce the excess by paying a Collision Damage Waiver (CDW) as follows (payable direct at time of pickup):
Please Note: The Vehicle Bond/Excess can only be reduced by purchasing Ace Rental Cars Rental Protection Option. Should a customer purchase third party car rental insurance they will be liable for the full $2000 Bond Deposit and in the event of an accident this will be retained by Ace Rental Cars. It is the Customers responsibility to claim this back through their third party insurance provider.
Payable direct and must be requested when booking
Baby Seats, approx 0 - 3 years (per seat, per rental): NZ$40.00
Booster Seats, approx 3 - 5 years (per seat, per rental): NZ$40.00
Snow Chains (per rental): NZ$25.00
After Hours pickup fee (at specified locations): NZ$60.00
Ski Racks (not available for Group D vehicles): NZ$3.00
Snowboard Racks (not available for Group D vehicles): NZ$3.00
GPS Navigation (subject to availability at time of pickup):NZ$10.00
Additional Drivers (per driver): NZ$1.00
Clients are required to take the car on the ferry at their own expense.
If the clients wish to leave the car on one Island and collect another on the other Island, two separate bookings for each (shorter) hire period will have to be submitted. This will also be at the applicable daily rate for each individual hire.
Ace vehicles are not permitted to be driven on the following roads within New Zealand. Doing so will void any Excess Reduction policy, if damage occurs due to non-compliance the full bond will be charged.
- Any Off Road tracks.
- Roads that are NOT tar sealed or metal.
- Skippers Canyon, Queenstown.
- The road to Macetown, Queenstown area.
- The Valley Road, Mount Cook area.
- All beaches including 90 mile beach.
Cancellations & No Shows:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
During peak periods (23 Dec – 10 Apr) a cancellation fee equal to the nett cost of 1 day’s rental will be charged if the booking is cancelled within 48 hours of booked pickup time.
In the event of a 'no show', the initial deposit secured remains non-refundable, in addition to this the penalty fees incurred will be equivalent to one (1) day's rental and the cost of relocating the vehicle.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
Airportrentals.com.au offers the best car rental rates, guaranteed