STANDARD TERMS AND CONDITIONS OF RENTAL
THESE ARE IMPORTANT CONDITIONS LIMITING YOUR RIGHTS AND SHOULD BE READ CAREFULLY
1. DEFINITIONS AND INTERPRETATION
1.1 In this agreement unless the context indicates otherwise:
1.1.1 “Additional driver” means the person who, in addition to the driver, is reflected on the Rental Agreement as being duly authorised by the company to drive the vehicle;
1.1.2 “Auto Dealers Guide” means: Mead & McGrouther’s publication containing, amongst other information, the recommended selling prices of motor vehicles;
1.1.3 “Claims Administration Fee” means: An administration fee charged in all instances where a claim needs to be processed in respect of any damages whatsoever, loss of or theft of the vehicle, as reflected in the note to the Rental Agreement.
1.1.4 “Company” means Barloworld South Africa (Pty) Ltd t/a Avis Rent A Car, Registration Number 1946/021661/07, duly authorised in terms of the laws of the Republic of South Africa and includes its licensees, sub-licensees and agents.
1.1.5 “Contract Fee” means: a once-off charge per rental which is used to cover various expenses including storage fees of original documents reflected in the rental agreement;
1.1.6 “Damage(s)” (in relation to the vehicle and/or Third Party Damage) means the actual costs in towing, transporting and storing the vehicle, repairing any damage (including tyre and rim damage), replacing parts or accessories (without allowing for depreciation), paying an expert to inspect collision damage and report thereon, and reimbursing such expert (an invoice, job card or quotation produced by the company will be seen as proof of any such expenditure) or any other charges incurred related to an incident of whatsoever nature, and includes a total loss when applicable;
1.1.7 “Day” means a period of 24 hours (or any part thereof), calculated from the time out as reflected on the Rental Agreement;
1.8.8 “Driver” means such person who is reflected on the Rental Agreement as being authorised by the Company to drive the vehicle;
1.1.9 “Extended Period” means any extension of the rental period beyond the agreed return date or time reflected on the Rental Agreement and authorised by the Company;
1.1.10 “Fuel Costs” means the costs incurred to refuel the vehicle to the same level as it was when the vehicle was rented;
1.1.11 “Liability” means and includes both the amounts reflected in the Rental Agreement relating to the amounts due and payable (non-waiverable amount) in the event of damage,
loss and/or theft and any third party loss or damage where Waivers are declined;
1.1.12 “Rental Agreement” means the entire Rental Agreement issued by the Company to the Renter including the damage report form and these standard terms and conditions.
Once the Renter has signed the Rental Agreement it will have the effect of a legal binding agreement between the parties;
1.1.13 The “rental period” means the period between the date when the vehicle is taken by the Renter and the termination date and time as specified on the Rental Agreement or if such period is extended, the time and date entered on the Company’s records;
1.1.14 The “Renter” means: all of the persons whose names appear on the Rental Agreement as Renter, Driver or Additional Driver and who have produced a valid unendorsed driver’s license to the Company’s rental agent and if and where required, their identity/passport documents;
1.1.15 The “renting location” means: the Company’s premises from which the vehicle is rented by the Renter alternatively any location agreed upon by the Company;
1.1.16 “Third Party Damage” means any claims made by a third party in respect of Damages or loss that the Renter has actually or is alleged to have caused to the property or vehicle of a third party;
1.1.17 The “vehicle” means: the vehicle described in the Rental Agreement including all keys, tyres, tools, equipment, accessories and documents in and on the vehicle when the Renter takes delivery of the vehicle at the renting location and includes any replacement for the vehicle which has been officially authorised by the Company, whether or not such replacement was authorised or approved by the Renter;
1.1.18 “Total loss” (in relation to a vehicle) means –
(a) Damages (see clause 1.1.6.) where the estimated costs of repairs is such that the vehicle is in the sole and absolute discretion of the Company uneconomical to repair; or
(b) When the vehicle is stolen and/or lost; the amount of the total loss will be the retail value as reflected in the Auto Dealers Guide (Clause 1.1.2) or if not reflected therein, the price of a new vehicle, as supplied by the manufacturer, as at the date of loss, less any salvage;
1.1.19 “Traffic Fine Administration Fee” means: an amount levied by the company as determined by it to administer any traffic fine(s) incurred by the Renter whilst renting the vehicle as set out in the note to the Rental Agreement;
1.1.20 “Waiver” means a reduction of liability of the Renter in the event of an accident/theft and/or loss of the vehicle.
1.2 The singular shall include the plural and visa versa, pronouns of any gender shall include those of the other gender and natural persons shall include legal and juristic persons and visa versa.
2. RENTAL OF THE VEHICLE
The Company rents the vehicle to the Renter, who hires the vehicle subject to the terms and conditions as set out herein. The Renter will be bound by these terms and conditions, whether he was driving the vehicle or not.
3. DELIVERY OF THE VEHICLE
3.1 Delivery of the vehicle takes place at the time the Renter or his representative takes possession of the keys and/or vehicle at the renting location.
3.2 The vehicle shall be deemed to have been delivered in good order and repair and without any damage to amongst other things the paintwork, upholstery and accessories (unless such damage is recorded in writing and signed by both parties under ‘vehicle condition’ on the Rental Agreement or the ‘rental vehicle condition report’). Any damage not so recorded will be for the account of the Renter.
4. USE OF VEHICLE
4.1 The vehicle may only be utilized for the rental period or any extended period.
4.2 The Renter agrees that any extension so noted on the Company’s records would correctly reflect such extended period.
4.3 The vehicle may only be driven by the Renter, Driver or Additional Driver.
4.4 During the rental period, the vehicle may not be used:(1)for the conveyance of passengers and/or goods for payment; (2)to propel or tow any other vehicle (including any caravan or trailer unless authorised by the Company in writing); (3)to transport goods in violation of any customs laws or in any other illegal manner, (4)in any motor sport or similar high risk
activity; (5)beyond the borders of South Africa unless authorised by the Company in writing; or (6) in any area where there is or may be a risk or incidents of civil unrest, political disturbance or riot or any activity associated with any of the mentioned;
4.5 The Renter, Driver and/or Additional Driver shall make adequate provision for the safety and security of the vehicle including but not limited to that, the vehicle (1)shall be kept properly locked; (2)secured and immobilized; (3)the burglar alarm (if any) activated and (4)any anti-theft device in the vehicle properly secured and in place when the vehicle is not in use.
4.6 The Renter will make sure that the keys of the vehicle are under his control at all times.
4.7 The Company will at all times remain the owner of the vehicle.
5. RETURN OF THE VEHICLE
5.1 The Renter shall return the vehicle, at the Renter’s expense to an authorised representative of the Company on the agreed return date, time and at the agreed renting location reflected on the rental agreement.
5.2 The Renter acknowledges that failure to return the vehicle in terms of the agreement shall constitute unlawful possession by him, and the Company may repossess the vehicle wherever it may be found and from whomsoever is in possession thereof. Any costs incurred in recovering the vehicle as well as the cost of any additional rental days, will be for the account of the Renter.
5.3 Should the vehicle not be returned as indicated in 5.1 above, any waiver option and/or PAI cover become null and void for the entire contract period.
5.4 Should the vehicle not be returned as indicated in 5.1 above, the vehicle may be reported as stolen to the relevant authorities.
5.5 The vehicle shall be returned undamaged, in good order and in roadworthy condition, fair wear and tear excepted.
5.6 If the Renter returns the vehicle to any renting location of the company, the renter shall:
5.6.1 Park the vehicle in the Company’s reserved parking; and
5.6.2 Ensure that the vehicle is properly locked and secure; and
5.6.3 Hand the keys to an authorised representative of the Company or leave the keys in a drop safe provided at the offices of the Company, in the event that the offices are not open for business.
5.7 The vehicle and all risk relating to the vehicle will remain the responsibility of the Renter until the Company has recorded the return of the vehicle.
6. TERMINATION/CANCELLATION OF RENTAL AGREEMENT
6.1 Irrespective of anything to the contrary stated in this Rental Agreement, the Company shall be entitled to end this agreement without any explanation at any time by notice (oral or in writing depending on the situation) to the Renter, and when this happens the Renter shall return the vehicle to the Company immediately. If the Renter fails to return the vehicle to the Company, the Company shall be entitled at any time to retake possession of the vehicle, wherever found and from whosoever has possession thereof. The obligations of the Renter and the rights of the Company under this Rental Agreement shall remain in force until the vehicle has been returned to the Company in terms of this Rental Agreement and the Renter has complied with all his obligations. Any costs incurred in recovering the vehicle will be for the account of the Renter.
7. THE RENTER/DRIVER
7.1 Irrespective of what else this Rental Agreement states, the vehicle may not be driven for the duration of the Rental by any person under the age of 18 and/or who has not been in possession of a valid driver’s license for 1 year.
7.2 The Renter warrants that (1)the vehicle will never be driven by any person whose blood alcohol concentration exceeds the limit permitted by any law or regulation, (2)or whilst under the influence of intoxicating liquor or of a narcotic drug or similar substance (3)every driver of the vehicle will have a valid driver’s license to drive the vehicle, (4)will comply with all applicable laws and (5)will comply with all of the provisions of this Rental Agreement.
7.3 If the vehicle is driven by anyone other than the Driver and/or Additional Driver (irrespective of which other rights or remedies the Company may have), the Renter shall remain liable for all of his obligations in terms of this Rental Agreement as if he has been driving the vehicle; and
7.4 The Renter warrants that (1)he is entitled and authorised to enter into this Rental Agreement, (2)that all particulars given to the Company and/or recorded on the Rental Agreement are true and correct.
8. RENTAL RATES AND CHARGES
8.1 The Renter agrees to pay the Company the rental rates plus all other charges and fees opted for or utilized by the Renter up and until the vehicle is returned, including but not limited to miscellaneous charges, airport surcharges, tourism levy, Claims Administration Fee, Contract Fee, Traffic Fine Administration Fee, one way fee, over the border charges, delivery fee, collection fee, Collision Damage Waiver Fee (CDW/DW), Theft Loss Waiver Fee (TLW/LW), Personal Accident Insurance (PAI), Windscreen and Tyre Damage Waiver (WTDW), fuel, toll fees, Additional driver(s) fee and/or all taxes due and payable on rental rates, other charges and fees.
8.2 In determining the rental charges, the distance traveled by the vehicle (where required) shall be determined from the vehicle’s odometer, or if this is not possible for any reason, by the Company in its sole discretion, on any other fair and reasonable basis and the Renter shall be obliged to provide all such information and assistance as the Company may require for that purpose. If the odometer has been tampered with the kilometers travelled will be deemed to be 500 kilometers per day.
8.3 The Renter shall be liable for all fines, penalties and similar expenses including but not limited to parking, traffic and other offences, as a result of the use of the vehicle during the rental period and the Renter accordingly indemnifies the Company against all such liability;
8.4 Equipment such as a GPS, baby seat etc. may also be booked at the time of booking the vehicle and this equipment will be subject to the Company’s standard terms and conditions of rental with a maximum liability of R 1500 in the event of loss or damage.
9.1 All payments are due on demand, but at the latest on expiry of the rental period (unless otherwise agreed in writing). All charges payable by the Renter shall be paid by credit card or in cash on the termination of the rental period unless the Renter has a valid account with the Company or the Company requires all or any charges to be prepaid in advance;
9.2 The Renter will not be allowed to deduct or withhold payment of any amounts due in terms of this agreement for any reason whatsoever;
9.3 The Renter remains liable for payment of any and all amounts due which are not paid or settled in full by the issuer of the card.
9.4 If the Company has agreed to accept payment from the Renter by credit card or charge card specified on the rental agreement, the Renter’s signature on the agreement will constitute authority for the Company to obtain authorisation and/or payment. The signature will also constitute authority for the issuer of the card to debit him with the total amount due to the Company (including but not limited to any damages or loss suffered by the Company).
9.5 In the event that the renter returns the vehicle to the company before the date due on the rental agreement, the Renter shall pay either the usual rates and charges applicable to the period and/or kilometers actually used, or the rates and charges as if the full rental period and/or kilometers occurred, at the sole but reasonable discretion of the Company.
9.6 In the event of an accident and/or if the Vehicle is stolen and/or lost, the amount of the damages, the total loss as suffered by the Company or the amount reflected on the Rental Agreement is payable on such terms as imposed by the Company at its sole but reasonable discretion.
9.7 If any amount is not paid on due date, the Company may without prejudice to any rights it may have and subject to the provisions of the National Credit Act charge interest on the overdue amount at the applicable prescribed legal rate or prime plus 3% as charged by Nedbank Limited, whichever is the higher, and in the sole discretion of the Company.
9.8 A certificate of any Director, Manager or Accountant of the Company, whose capacity need not be proved, as to any amount owed by the Renter to the Company shall constitute prima facie proof of the amount.
10. RENTER’S RISKS AND LIABILITIES
10.1 The vehicle is at the sole risk of the Renter (fair wear and tear excepted) from the moment the key and/or the vehicle is handed to the Renter until such time as the Company has recorded the return of the vehicle in terms of clause 5.
10.2 The Renter shall be liable for any Damages and/or total loss sustained to the Vehicle, howsoever the damage and/or loss is caused and whether or not it is attributable to his fault or negligence (including but not limited to hail damage). The above liability may be reduced by the Renter by choosing to buy one or more of the company’s non compulsory Collision Damage or Theft Loss Waiver products (“option”) which are subject to the terms stated below. The acceptance or decline of the options referred to, are contracted for and indicated on the Rental Agreement. .
10.3 If any of the options are selected, the Renter will only be liable for the amount indicated as the applicable liability amount, per incident, as stated in the Rental Agreement (provided there was no breach of any conditions of this Rental Agreement).
10.4 Should the Renter decline any of the Company’s Waivers and/or is in breach of the terms and conditions of this Rental Agreement the Renter will be liable for the cost of the Company’s loss or damage as well as all Third Party Damages.
10.5 The Company may charge the Renter either the actual amount of the loss or damage suffered, or any reasonable amount, in its sole discretion, if the loss or damage has occurred in a situation where no physical contact is made with another vehicle or animal or object or person (in or on the road surface used) irrespective if waivers were opted for.
10.6 If the vehicle is damaged, stolen or lost in a situation where there was a breach of any of the terms and conditions of this agreement, the Renter will be liable for the total loss and/or damage suffered by the Company irrespective if waivers were opted for.
10.7 Standard and/or Super (Collision) Damage and/or Theft (Loss) Waiver do not cover;
10.7.1 Any damage to tyres, rims and glass (unless the WTDW was accepted, in which case the liability is reduced to zero);
10.7.2 Damage to undercarriage;
10.7.3 Damage caused by water;
10.7.4 Damage and/or total loss due to Renter and/or Driver negligence.
10.7.5 Damage and/or total loss sustained whilst the Renter and/or Driver is in breach of any applicable traffic laws or ordinances (including speeding);
10.7.6 Damage and/or total loss sustained where incidents are not reported as contemplated in clause 13;
10.7.7 Damage and/or total loss sustained where the incident takes place outside the country in which the vehicle was rented unless prior written authority for the vehicle to be taken outside such country has been obtained;
10.7.8 Damage and/or total loss sustained if at any time the vehicle is driven by an unauthorised driver;
10.7.9 Damage and/or total loss sustained where the vehicle has been driven or used in a manner which prejudices the Company’s interests or rights therein and/or as prohibited in clause 4, in the sole discretion of the Company;
10.7.10 Damage and/or total loss sustained where the Driver was not holding a valid driver’s license at the time the damage or loss was sustained;
10.7.11 Damage and/or total loss sustained where an extension of the Rental Agreement is not authorised by the Company and where the rental period has expired;
10.7.12 Damage and/or total loss caused as a result of the vehicle being driven on a road that was not suitable for that vehicle as determined in the sole but reasonable discretion of the Company;
10.7.13 The vehicle (at the time of damage or total loss) was being driven by any person whose blood alcohol concentration exceeded the limit permitted by any law or regulation or whilst under the influence of intoxicating liquor, narcotic drugs or similar substances.
10.8 The renter is liable for all fines and/or penalties incurred during the rental period and hereby authorise the Company to disclose any information required by a relevant authority to process it.
10.9 Notwithstanding anything in this agreement, the Company shall not be obliged to make, institute or proceed with any claim which the company may otherwise have had against a third party for the recovery of any loss or damage to or in connection with the vehicle and accordingly, the company shall be entitled, in its fair and reasonable discretion, to abandon such claim or to settle such claim on any terms.
11. PERSONAL ACCIDENT INSURANCE (PAI)
If the Renter accepts the purchase of personal accident insurance he accepts the personal accident insurance policy and other accompanying arrangements (if any) obtained by the Company for his benefit but subject to all the terms and conditions of that policy and the other accompanying arrangements (if any). The Renter acknowledges that the Company itself shall not under any circumstances have any liability to it under that policy or the accompanying arrangements (if any). Details of the policy and/or brochure (and details of the other accompanying arrangements, (if any) are available for inspection at the Company’s offices and the Renter shall be deemed to be aware of and accept all the terms and conditions of the policy and the other arrangements, (if any).
12. THIRD PARTY INSURANCE
12.1 Subject to the terms and conditions (with specific reference to clause 10.4) of this Rental Agreement the Company has effected a Comprehensive Motor Insurance Policy (CMIP) that provides Third Party Liability coverage to the Renter in respect of damage to property of third parties caused as a result of an incident involving the Renter during the rental period. This coverage is limited to R 6 000 000 per occurrence.
12.2 The existence of the CMIP in no way negates, reduces or overrides the Renter’s liabilities or obligations in terms of this Rental Agreement.
12.3 The coverage is conditional upon adherence to the terms and conditions of this Rental Agreement as well as the policy terms and conditions applicable to the CMIP.
13. PROCEDURE IN THE EVENT OF AN INCIDENT INVOLVING THE VEHICLE
13.1 If at any time the vehicle is damaged, stolen, or lost, the Renter and/or Driver shall take every reasonable precaution to safeguard the interest of the Company including but not limited to, the following where appropriate:
13.1.1 He shall notify the Company immediately or within 3 hours of becoming aware of the occurrence and shall within twenty-four hours of the occurrence in question complete and furnish to the Company, the Company’s standard claim form together with a copy of his driver’s license;
13.1.2 He shall obtain the name(s) and addresses of everyone involved and of possible witnesses;
13.1.3 He shall not admit any responsibility or liability nor release any party from any liability or potential liability nor settle any claim or potential claim against or by any party nor accept any disclaimer of liability;
13.1.4 He shall notify the police within twenty-four hours of the occurrence in question and furnish the Company with an accident case number;
13.1.5 He shall make reasonable provision for the safety and security of the vehicle and will not abandon the vehicle under any circumstances;
13.1.6 He shall co-operate with the Company and its insurer in the investigation, the making or instituting of any claim or action and the defense of any prosecution, claim or action relating to the incident (including the making of an affidavit if he is requested to do so).
13.2 If the Renter is not the Driver, then, without in any way reducing the Renter’s obligation in terms of clause 13, the Renter shall ensure that the Driver complies with the provision of 13.1 and the Renter warrants that the Driver will do so.
13.3 The Renter shall within 24 hours of receipt thereof furnish to the Company (and if the Renter is not the Driver, the Renter shall also ensure that the Driver does) any notice of claim, demand, summons or the like which the Renter or the Driver may receive in connection with the vehicle.
13.4 The Renter and/or Driver warrants that the information completed in the Company’s claim forms as referred to in 13.1.1 will be complete, true and correct in every respect.
14. INDEMNITY OF THE COMPANY BY RENTER
14.1 Neither the Company nor any of its directors, officers, employees shall be liable for any loss or damage (including any loss or damage to property left or transported in the vehicle, any loss of life or any loss or damage arising from the installation or condition of a child seat or any other accessory in and/or on the vehicle), whether direct, indirect, as a result of or otherwise arising from the rental by the Renter of the vehicle provided such loss or damage was not caused as a result of the negligence of the Company.
14.2 The Company, its directors, officers, employees (“it”) are accordingly indemnified by the Renter or his estate against any claim of any nature whatsoever and howsoever arising for any damage or loss which might be instituted against it arising from or connected with or as a result of the renting of the vehicle contemplated in these terms and conditions.
15. JOINT AND SEVERAL LABILITY OF SIGNATORIES, RENTER AND/OR DRIVER
The Renter and every person whose signature appears on the Rental Agreement shall be liable jointly and severally for payment of all amounts due to the Company in terms of or pursuant to the rental agreement.
16.1 The Rental Agreement is the entire agreement between the parties regarding the matters contained herein and neither party shall be bound by any undertakings, representations, warranties, promises or the like not recorded by the Company except as provided for herein.
16.2 All of the provisions of the Rental Agreement shall be severable and no provision shall be affected by the invalidity of any other provision of this agreement. If any part or portion of this Rental Agreement has been deemed to have been struck out and/or be declared a prohibited practice or the like in terms of the Competition Act, the Consumer Protection Act, the National Credit Act or other legislation, the effect of which is to adversely affect the rights of the Company to receive payment of any nature or enforce its rights, the parties will favour an interpretation placing them substantially in the same position as they were before or as similar to that as possible.
16.3 No extension, latitude or other indulgence will in any circumstance be taken to be understood as implied consent or an election by the party or will operate as a waiver or otherwise affect any party’s rights in terms of this rental agreement. It shall further not stop or prevent any party from enforcing , strict and punctual compliance with each and every provision or term hereof at any time and without notice
16.4 The Renter authorizes the Company to insert any particulars in the Rental Agreement that are not known or are unavailable at any time of signature.
16.5 This Rental Agreement and all matters or disputes arising there from or incidental thereto shall be governed and construed in accordance with the laws of the Republic of South Africa.
16.6 The parties consent to the jurisdiction of the Magistrates Court, should the Company, at its election, bring legal proceedings in the Magistrate Court, irrespective of whether the amount involved exceeds the jurisdiction of the Magistrates Court. The parties further agree that the Company may institute any such action or proceedings in any division of the High Court that may have jurisdiction in its sole discretion.
16.7 The Renter shall not be entitled to cede any of his rights or assign any of his obligations under this Rental Agreement or to rent or part with possession of the vehicle, its tools or equipment or any part of it.
16.8 If the Company institutes any legal proceedings against the Renter and obtains a positive cost order it shall be entitled to recover from the Renter all the legal costs it incurred with its own attorneys in accordance with their then usual charges and assessed as between attorney and own client including but not limited to collection commission and tracing agent charges.
16.9 The Renter chooses the address specified on the Rental Agreement as his domicillium citandi et exectandi (i.e. address for service of all legal process).
16.10 The Company shall be entitled to carry out a credit check on a Renter with one or more credit agencies who may retain a record thereof and the Company shall be entitled to record any default by the Renter with any credit agency. Such records may be made available by the credit agency to third parties, in which case the Company shall not be held liable/responsible for any repercussions such disclosure may have on the Renter. The Renter agrees that the Company may disclose any information obtained by it as a result of the conclusion and/or breach of the rental agreement, including personal and additional information, to any person, including a credit bureau.
16.11 The Renter acknowledges that certain vehicles may be fitted with a vehicle management system, which is used to inter alia, record speed
and other information relating to the vehicle rented. The Company shall be entitled to use such information (including in court proceedings) as it deems fit.
Specific Terms and Conditions
Credit Card Policies
A credit card in the name of the main driver must be produced at the rental counter for verification purposes. This location accepts American Express, Diners Club, Mastercard / Eurocard / Access, Visa. An authorization deposit is required on all major credit cards.
Additional Driver (C)
SAR 310.00 (incl. tax) per rental per driver. To avoid possible complications when collecting a vehicle we advise foreign travellers to produce a driver's licence which has been issued in the same country as their passport.
Administration Fee (C)
Rental contract fee SAR 73.00. In case of an accident, an admin fee SAR 295.00 will be charged. Repairs up SAR 300.00 = SAR 60.00 Repairs exceeding SAR 300.00 = SAR 295.00 Call-out fee: SAR 450.00, as a result of customer negligence.
Airport Surcharge (C)
12% at King Shaka airport, 11% at all major airports, 10% at all other airports, 7% at outlying areas. 5% surcharge Upington off minilease Tourism levy:1%
Baby, Child & Booster seats: SAR 350.00 (incl tax) per rental per seat. Lost/stolen charge: SAR 1060.00 (incl tax). If it goes on one way: SAR 265.00 (incl tax).
No cross borders allowed to Malawi, Angola, Zambia, Zimbabwe and Mozambique, even if returning to South Africa. Rentals from South Africa to Namibia, Swaziland, Lesotho and Botswana will require a letter of authority at time of collection of the vehicle. If this is not obtained the customer will be refused entry. Cross border to Namibia is permitted at an additional cost of NAD 180.00 road tax fee (to be paid at the Namibian border), if driving a non-Namibian vehicle. When crossing the border into Swaziland, a road tax of SAR 50.00 will be charged at the border for all cars with a foreign license plate an additional SAR 1320.00 (incl tax) will be charged for cross border rentals exc. SZ, LS.
Delivery & Collection (C)
Mon - Fri 08.00-17.00 (automatic confirmation) SAR 390.00 (incl tax) within 25 km from Avis office. After hours, weekends and public holidays (on request) SAR 760.00 (incl tax) within 25 km from Avis office Del/col further than 25 km: SAR 13.00 (incl tax) per km. Overdue rental administration fee: A fee of SAR 550.00 (incl tax) will be charged on all vehicles that are overdue. Counter product code MLA will be used to charge for this fee on the rental agreement.
Diesel Price (C)
Drivers Licence (C)
Renters and additional drivers must be in possession of a valid unendorsed driver's licence of country of residence, and an AVIS accepted method of payment. Licence must be valid for a min of 1 year. If drivers licence is in non-Roman alphabet and international drivers licence is required. Foreign renters will also need to produce a valid passport at time of rental. Rule of road: Drive on the left. There is no maximum age, however, Super PAI is not available to persons over the age of 75.
The AVIS GPS rental fee is SAR 95.00 (incl tax) per day and has a maximum value of 21 days. Lost/stolen charge: SAR 1590.00 with and 6500.00 without insurance. Accessories stolen/lost/damaged charge: SAR 265.00 (incl tax).
18 years with a valid driver's license and AVIS accepted method of payment. Driver's license must have been valid for a minimum of 1 year. There is no maximum age however super PAI is not available to presons over the age of 75.
One Way Fee (C)
Within: Inner city OWF SAR 55.00. General OWF of SAR 880.00. Outside: to SZ and LS: SAR 1210.00, to SW: SAR 5550.00 (cross border charge of NAD 180.00 at the SW border if driving a non-Namibian vehicle), to BW SAR 2750.00. To MZ, KF N/A. Tax incl to all.
Out Of Hours Fee (C)
Available on request at all locations. Make a request reservation and enter the expected time of arrival in the remarks field. This service is free of charge.
1% tourism levy (SUR) applicable on all rentals at all locations
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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