An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards for the deposit are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival. Credit cards accepted by the supplier are Visa, Mastercard, American Express and Discovery.
The deposit is non refundable. If you cancel a reservation prior to 24 hours before the pick-up time, you will be subject to a $50 cancellation fee. If a reservation is cancelled less than 24 hours prior to the pick-up time, you forfeit the entire amount of the reservation.
Additional authorized operators can be added at the time of rental or at any Drivo rental location. The primary renter and each Additional Authorized Operator must be present to sign the rental agreement and must meet normal rental qualifications, such as showing a valid driver license, and meeting all age requirements.
Additional Driver Fees: USD 10.00 per day for each Additional Authorized Operator.
After hours you can drop off keys with Park Plus representative.
Renters and additional drivers must be at least 21 years of age with valid driver license and major credit card issued in their own name. For renters who are 21-24 years old an age differential charge of 20 USD/day will apply.
An acceptable valid driver license issued from your country of residence must be presented at the time of rental. The driver license must be valid for the entire rental period. If the driver license is in a language other than English, an international driver permit is recommended. In all cases, a valid driver license issued from your home country must be provided, whether or not you possess an international driver permit. You will not be allowed to rent an Drivo vehicle with only an international driver permit.
Child Seats Infant (CSI) - Infant seats are available for back seat use only. The cost is 11.99 USD/day with a 70 USD maximum. The infant seats are for infants from 5-20 pounds up to 26 inches long. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat.
Child Seat Toddler (CST) - Toddler seats are available for back seat use only. The cost is 11.99 USD/day, maximum 70 USD. Toddler seats are for children weighing from 20-40 pounds up to 40 inches tall. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat.
Child Seat Booster (BST) - Booster seats are available for back seat use only. The cost is 11.99 USD/day, maximum 70 USD. The booster seats are for children weighing from 40-100 pounds, from 35-54 inches tall.
Navigational System (NAV) - Portable GPS systems are available. Replacement cost for lost units will be 200 USD.
Drivo has 2 refueling options available to meet your needs. 1) FUEL NOW - you may purchase a tank of gas from Drivo at the time of rental and return the vehicle with as little gas as you like. Please be aware that we are unable to issue a refund for unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning. 2) FUEL LATER - You can let us refuel for you. You pay for the fuel required to replace the fuel you used and for the service and convenience of refueling the tank. 3) SELF SERVE - Car must be returned with the same amount of fuel as when picked up. If not, a per gallon fuel charge will apply.
Minimum Liability Insurance as required by state law is included
OPTIONAL PROTECTION PRODUCTS
Supplemental Liability Insurance (SLI) is available for an additional daily charge for each rental day. SLI is a secondary insurance product that picks up where primary liability (state statutory limits) leaves off. When combined with primary liability coverage, SLI provides the renter and any authorized driver up to $1,000,000 of liability protection for third party claims due to bodily injury or property damage. In order for SLI to pay on a claim, however, the state statutory limits must first at least be satisfied. The policy will respond only after all other available insurance has been exhausted.
Personal Accident Insurance (PAI) coverage is available in combination with Personal Effects Coverage (PEC) for an additional daily charge for each rental day. PAI coverage: Benefit Schedule Renter/Each Passenger Accidental Death USD 250,000.00 / USD 100,000.00, Accidental Medical Expenses (reimbursed) not to exceed USD 2,500.00, Ambulance Expenses not to exceed USD 500.00. Total benefits for any one accident are limited to USD 458,000.00 and are payable in addition to any other coverage for which you, authorized drivers or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits. If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car. Your passengers are also covered, but only for incidents occurring while they occupy the Advantage rental car.
Personal Effects Coverage (PEC), offered in combination with PAI, is an option that insures against risk of theft or damage to help protect your personal belongings while renting from Drivo. The maximum coverage per person is USD 750.00 with the maximum total benefit for any one occurrence, regardless of the number of persons, being USD 2,000.00. There is no deductible for PEC.
Please note that PAI and PEC are not available separately and must be taken in combination.
Some exclusions and coverage conditions will apply. Please see counter agent and brochure for terms and conditions of the above products.
Loss Damage Waiver (LDW) is available for purchase at the time of rental. In most states, in the event of any other loss or damage to the car, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage impound fees, an administrative fee and a reasonable charge for loss of use. If your responsibility differs in the state in which you rent, it will be stated in Paragraph 4 of the Rental Agreement.
Your responsibility for theft of the car shall not exceed the reasonable costs incurred by Drivo for loss due to theft up to its fair market value, if it is established that you or any authorized operator failed to exercise reasonable care or aided or abetted in the theft.
Drivo accepts the following form of payments: most major credit/charge cards, and most debit cards. Cash is an acceptable form of payment at time of return., not at time of rental. Acceptable charge cards include American Express / MasterCard /Discover / Visa / BankAmericard / Optima Amex. Credit cards must have the available credit for the estimated amount of rental charges plus up to $300 in order to secure the rental. Debit/check cards must have the available funds of the estimated amount of rental charges plus up to $500 in order to secure the rental. Eligible debit cards must have Visa, MasterCard or Discover logo. Stored value/prepaid/gift cards are not acceptable to qualify for rental however these cards may be used for payment at return.
Please note that at the time of rental you will need to present 1) a current driver license and 2) a valid credit or charge card in the renters name. Use of a debit card to rent a vehicle is subject to review of your credit history at the time of your rental. (Note: A confirmation of your reservation does not mean that your debit/check card is acceptable to Drivo).
Excess and Security
Drivo requires Security deposit hold of $200 credit card and $350 on debit card
NOTE: Refunds of your deposit or any other funds owed to you are posted by Drivo upon close of your contract when you return the vehicle. However, depending on your financial institution, can take up to 21 days to process.
Reservations cannot be modified.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If you cancel a reservation prior to 3 days before the pick-up time, you will be subject to a $50 cancellation fee. If a reservation is cancelled less than 3 days prior to the pick-up time, you forfeit the entire amount of the reservation.
Special consideration should be given when using a debit card to pay for Pay Now reservations as it can take up to 21 business days for your financial institution to process refunds. Debit card use also requires a credit check and can result in a denial of the rental.
The Drivo counter is located at the Park Plus airport parking lot, approximately 1 mile from the airport. For shuttle service from Newark Airport please proceed to A,B,C or P4 Terminal. The Park Plus and Drivo Rent-A-Car shuttle will pick you up and drop you off at the location. The shuttle runs every 20 minutes on the hour or on demand call us 973-273-1500, weather permitting.
TRAVELING TO CANADA
Drivo vehicles may be driven into Canada. They do not require presentation of liability protection letters, certificates or stickers at customs. A passport is now required to enter Canada. Canadian customs and excise regulations prohibit Canadian residents from driving United States rental vehicles in Canada and returning to the United States.
TRAVELING TO MEXICO
Drivo vehicles may not be driven into Mexico. LOCAL RENTERS The rates and mileage shown only apply to renters flying into Newark Airport with proof of round ticket. All other renters will be subject to mileage restriction of 100 miles per day. Unlimited mileage offered additionally, you can ask for it at the counter. SMOKING Drivo vehicles are non smoking. renters returning vehicles with cigarrete/cigar residue or odor will be charged a deodorizing / cleaning fee of up to $250
The rates and mileage shown only apply to renters flying into Newark Airport with proof of round ticket. All other renters will be subject to mileage restriction of 100 miles per day. Unlimited mileage offered additionally, you can ask for it at the counter.
Drivo vehicles are non smoking. renters returning vehicles with cigarrete/cigar residue or odor will be charged a deodorizing / cleaning fee of up to $250
TAX AND FEES
AIRPORT ACCESS FEE 9.29 %
DOMESTIC SECURITY FEE 5.00/DAY
SALES TAX 7%
VEHICLE RENTAL TAX %5
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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