EXCESS COVER (1)
This option includes cover protection against theft and damages with an excess, being the excess €1.000 for
groups A and B, €1250 for groups N, C, C1, H and D, €1600 for group D1
In case of refusing our SuperCover product, your credit card will be blocked for 850€ (groups A and B),
950€ (groups N, C, C1, H and D), 1100€ (group D1).
SUPER COVER (2)
Includes full cover protection against damages in Tyres (including punctures), Wheels,
Mirrors, Glasses, Locks, Antenna, Battery and Premium Road Assistance service.
Super Cover also waives mileage limitation in those locations where limited kilometer rates apply.
(3) This deposit is a guarantee placed on the customer credit card in order to make sure there are enough funds
to cover any incident during the rental that will be covered otherwise purchasing Super Cover.
Firefly offers free Road Assistance service (24/7) to all his customers, including free unlimited change over
vehicles at the closest Firefly location, however if towing / taxis are required, this is not covered in the free
service and if customers do not purchase Super Cover they are responsible for: taxis or any other type of
transport supplied to reach closest Firefly location.
Service delivered in the same province vehicle was rented: 109 €
Service outside the province in which the vehicle was rented:
(charges based on distance to the closest Firefly location)
Distance <50 Kms 139 €
Distance >49 kms / < 200 kms 260 €
Distance >199 kms / < 400 kms 303 €
Distance >399 Kms 424 €
IMPORTANT NOTE: WHAT INCIDENTS ARE NOT COVERED BY SUPERCOVER?
As a general rule, any damage to the car is covered by Super Cover except when there is customer
negligence. Examples of customer negligence are driving in unauthorized roads or under the effects of
alcohol or drugs, refueling the vehicle with the wrong type of fuel, lost keys, traffic fines, loss or damage to
vehicle accessorialequipments such as GPS, Baby seats, or any other element of the vehicle that can
be detached from it
Per Unit - 9.10 € (Per Day), 18.15 €(Min.), 108.90 €(Max.)
Please note GPS are offered at the counter, they are subject to availability and cannot be pre-booked.
GPS damages are not covered by SuperCover. Customer is liable up to 150€ for damage or loss.
PI/PEC (Personal Insurance, Personal Effects Coverage)
Rate - 4.40 €(Per day)
Please ask our staff for the specifics of this insurance policy and its coverages
Fast Track allows to collect vehicle in the preference lane at the counter.
Only available in Barcelona,Alicante and Malaga. For the moment, only available if prebooked via Firefly website.
All groups - 40.00 €(Per Rental)
GLASS & TYRES
Includes damage to glass, windows andtyres, road assistance and no deposit is taken into customer´s card.
Minimum 1-14 days 15-21 days 22-30 days 31 days +
Car Group per rental per day per day per day per day
A,B 52.27 € 8.71 € 6.90 € 4.84 € 3.39 €
N,C,C1,H,D 58.08 € 9.68 € 7.74 € 5.45 € 3.75 €
D1 68.24 € 11.50 € 9.08 € 6.41 € 4.48 €
Only available in Murcia location.
Firefly allows customers to cancel prepaid reservations.
The refund of prepaid bookings will be made as follows:
- if the booking is canceled 24 hours before reservation pick up time, full amount will be refunded.
- if the booking is canceled in the 24 hours period before reservation pick up time, full amount will be refunded less 3 days rental charges. If booking was confirmed for 3 days or less, no refund will be made.
Non-prepaid reservations can be cancelled with no extra charges.
Firefly applies No Show charges on all prepaid rates.
The vehicle will be booked and available to you. In case you don´t pick it up an hour after the time and date set by you, or in the case of rentals at the airport 2 hours after the scheduled arrival time of your flight (only in case you have communicated your flight number), Firefly reservation status will be changed into No Show.
If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), no refund will be made.
FLIGHT ROUTE CHANGE
If a flight landsin a different airport than initially booked, customer will have the possibility of getting the car
in that destination Airport (If Firefly is present in that location) at a flat fee per rental
Per Rental - 40.00 €
Please take note that this service will always be subject to availability.
Pre-purchase of a full tank of fuel is required in full-empty rates.
A variable service fee is also applied to cover service costs (Firefly Service Charge).
Both items are clearly displayed in your Rental Agreement.
Fuel Rates are strictly calculated based on official pump rates, and we will apply the corresponding
charges to the specific vehicle you are renting with us.
A reimbursement of unused fuel will be automatically applied to your rental upon return.
The fuel rate to calculate the reimbursement is exactly the same one we applied to calculate fuel costs at the
start of your rental.
The Service Charge is not refundable, only the fuel cost
You can find the most updated information of fuel costs and service charge costs per car group (please note you will be provided you with maximum / minimum ranges, as they are dependent on each specific vehicle)
in our website (espana.fireflycarrental.com) or at any of our locations.
With the full-full fuel policy, the vehicle is provided with a full tank of petrol and must be returned with a full tank.
Customer has the option of not leaving the vehicle full and only be charged for the amount of fuel used; no
service/refuelling charge will apply.
Fuel Rates are strictly calculated based on official pump rates, and we will apply the corresponding charges
to the specific vehicle you are renting with us.
Per Driver - 6.00 €(Per Day), 12.00 €(Min.), 84.00 €(Max.)
Maximum number of additional drivers per rental is 4.
YOUNG DRIVER (21-24 years old)
Per Driver - 5.00 €(Per Day), 60.00 €(Max.)
DRIVING OUTSIDE SPAIN (PORTUGAL / GIBRALTAR / FRANCE/ ANDORRA)
Per Rental - 9.08 €(Per Day), 27.23 €(Min.), 99.83 €(Max.)
Driving outside Spain in countries mentioned above without having purchased this additional cover
results in breach of contract, and all coverages, including CDW & TP will be void.
Driving outside Spain Mainland (Balearics, Canary Islands, Ceuta, Melilla) or any other country not
mentioned above is strictly forbidden, and results in breach of contract. Customer will be liable for
all expenses generated and all coverages (included those included in the pre-booked rate) will become void.
Kilometer - 60km/day (All durations)
If kilometer limit is exceeded at the end of the rental a charge per km applies;
All groups - 0.45 € Per km
Free Kilometer fee can be purchased in order to convert any limited kilometer rate into unlimited.
Per rental - 40 €
Includes full road side assistance and all costs arising up from this service, unlimited mileage and avoids
leaving a credit reserve on customer´s credit card
Only available in Madrid, Barcelona and Seville.
Car Group Per rental
A, B 49.99 €
N, C 54.99 €
C1, H, D, D1 59.99 €
AIRPORT SERVICE CHARGE
Automatically added to rental rate.
All groups - 1.00 €(Per day)
METHODS OF PAYMENT
Firefly does not accept Cash under any circumstance as a valid method of payment.
A.- If you use a valid credit card (*) a 4€ fee will apply to cover our costs for processing the payment with your
credit card company.
B.- If you use a valid credit card (*) when you pick up the car and a valid Debit card (**) when you drop off the car
no credit card or debit card charges will apply.
C.- If you do not have a valid credit card (*) we accept debit cards (**) when you pick up your car, however given that we
will not be able to reserve credit against potential damage to the vehicle or fuel missing at return we will
need you to purchase Super Cover and Fuel at the start of the rental. We will refund unused fuel
at the end of the rental unless we have agreed with you otherwise.
(*) VISA, Mastercard and American Express cards are accepted
(**) Please note that Electron cards or those which carry the words "Electronic use only" are not accepted.
RENTER NOT DRIVING
Minimum 1-14 days 15-21 days 22-30 days 31 days +
Car Group per rental per day per day per day per day
All car Groups 60.98 € 8.71 € 7.02 € 4.84 € 3.39 €
If the booking owner is not the driver, an extra charge will apply.
FINE ADMINISTRATION FEE
If a customer is fined during the rental period, Firefly is obliged to notify the customer and make the appropriate
administrative management required by the authorities. Hence, the customer will have to pay and admin fee of 40€.
This fee is regardless of the fine, that will have to be paid by the customer to the authorities.
DAMAGE ADMINISTRATION FEE
If no additional cover is purchased at the office (SCDW) and the rented vehicle is damaged during the rental, in addition to any damage charges which could arise up, customer will be charged for a damage administration fee of 60 €.
Our customers have the choice of a Diesel car.
Per driver - 2.00 €(Per Day), 10.00 €(Min.), 30.00 €(Max.)
CHILD / BABY / BOOSTER SEATS
Per Unit - 6.00 €(Per Day), 24.00 €(Min.), 72.00 €(Max.)
OUT OF HOURS
Any service delivered within location opening hours but later than 23:59 will be charged at 40€ on top of the
pre-booked rate. Customers requiring this service must ensure to communicate their flight number.
Firefly will not wait for delayed flights if flight information is not present in our booking registers.
The charge will be applied irrespective of the flight being late or according to schedule, in case the customer
arrives later than 23:59 at our locations.
Firefly offers a 30 minutes grace period to all its customers. In case the grace period is exceeded and the
customer has not contacted us to ask for an extension of his previous booking, there is a charge of
40€ per day, on top of the applicable daily rate, to cover these unauthorized extra days.
EXTRA CHARGES NOT INCLUDED IN THE RATE
Special cleaning 242.00 €
Wrong fuel 302.50 €
Loss of keys 302.50 €
RESERVE / DEPOSIT
At pick up time, we will reserve an amount related to the deposit, a tank of fuel and additional 40 €.
Price per day
1 - 3 days 4 - 7 days 8+ days Maximum
Minimum 3 días 24.90 € 21.40 € 19.90 € 278.60 €
This package includes SCDW, add driver and service charge.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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