An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival.
Method of Payment
FireFly accepts most major credit cards including American Express, Diners Club, MasterCard and Visa. A valid credit card is required as security in order to collect a hire vehicle. Cash or charge card deposits will not be accepted.
Customers Travelling from Greece
Given the capital controls still in place in Greece, for customers travelling from Greece, we will only be able to honour your upcoming Firefly bookings if you can produce a non-Greek credit/debit card at the counter. This restriction applies even if you have prepaid for your rental, as we need this alternative method of payment as a security deposit and for payment of local required additional charges. Accordingly, we are unable to accept any method of payment different from the specified above.
FireFly will take a pre-authorization from the customer's credit card as a security deposit to cover the rental charges and any additional costs incurred by the renter. The amount to be blocked will be as follows:
Groups B, C, D, E, J & K the security deposit will be AED1500.00 + Approximate Rental Charges.
Group L the security deposit will be AED6500.00 + Approximate Rental Charges
Unlimited mileage on the daily and weekly rates.
Monthly rates include 4000 km's free. Additional km charge is AED0.40 per extra km on monthly rates only.
Collision Damage Waiver (CDW)
Excess CDW charges are included in the rates. Excess for all groups: is AED1500.00
In the event of damage to the car occurring during of hiring period, the following Insurance Excess will apply. Regardless of damage extend a police report is mandatory.
Theft Protection (TP)
No TP charge. Excess For all groups is AED 1500.00
In the event of theft of the hire vehicle, its parts or accessories, during of hire, the following Insurance Excess will apply.
Personal Insurance (PI)
AED 25.00 per day, AED110.00 per week, AED350.00 per month, Per driver, per rental.
3rd Party Liability Included
For 3rd party personal: unlimited liability applies.
For 3rd party property: liability is limited to US$1 million.
Damage Administration Fee
If no additional cover is purchased at the office (SCDW) and the rented vehicle is damaged during the rental, in addition of any damage charges which could arise up, customer will be charged for a damage administration fee of 60 €.
One way rentals
RIHLIT-strictly within the UAE branches only. Confirm timings/location during reservation or check-out.
Vehicles cannot be checked-in (Returned)outside of UAE
Delivery & Collection
During office hours AED 150 per delivery or collection within the city limits. Any delivery/collection outside city limits is subject to request and quote based on the distance. On request only
Outside office hours Any delivery/collection outside of office hours is subject to request and quote based on the distance n/a On request only
Location Service Charge (LSC)
Charges are included in the rates
Vehicle License Fee (VLF)
Charges are included in the rates
Drivers license requirements
UAE residents(foreign and local) require a UAE driver’s license.
All customers must have been licensed to drive for at least 1 year.
Customers must also present an international driving permit together with their national driving permit.
Drivers with the following local country driver’s license can drive in the UAE without an international drivers permit provided they are on a visit visa, however they must still have been licensed to drive for a min of 1 year.
Britain,Ireland,USA,Spain,France,Norway,Japan,Turkey,Belgium,Canada,Holland,Poland,Switzerland,Korea,Denmark,Finland,Germany Italy, South Africa, Australia, Sweden, New Zealand, Greece, Romania & Austria
Please note that visitors from the republic of Korea, Japan, turkey and Greece are requested to have a translation of their licenses approved by the council or embassy.
All other renters must present a valid international driving permit (IDP ) together with their national driver's licence at time of rental.
In the event that no IDP is available or if an IDP is available but no national driver's licence is available then we will not be able to rent.
MINIMUM AGE IS 21 YEARS FOR CAR GROUPS B,C,D/ 25 YEARS FOR CAR GROUPS E,J,K,& L. All drivers must hold a valid IDP (International Driving Permit) & their country's local driving license and have done so for at least one full year prior to rent. Only GCC nationals can drive on their national (local) license.
No maximum age Limit. All drivers must hold a valid IDP (International Driving Permit) & their country's local driving license and have done so for at least one full year prior to rent. Only GCC nationals can drive on their national (local) license.
Young Driver Surcharge
No rental for drivers under the age of 21 years.
Extra drivers will be charged at AED100.00 per driver, per rental.
Baby/Infant Seats AED 25.00 p/day, AED140.00 p/week, AED375.00 p/month
On request, subject to availability. Per seat, per rental.
AED 5 per crossing n/a Since July 1st 2007 there are road tolls (Salik) in Dubai. Firefly will charge AED 5 per crossing of a toll point. Please note this is not included in the approximate charges.
PAI (Personal Accident Insurance)
AED25.00 per day, AED110.00 per week, AED350.00 per month
Option available at the counter.
Refueling Service Charge
Cars supplied FULL. Should renters return the car less than FULL Firefly will charge for the cost of fuel plus a Refueling Service Charge.
Cross Border Traffic
Driving into foreign countries AED 110 per day, per rental. AED 475 per week, per rental. n/a The renter can drive a Firefly vehicle into Oman ONLY. The charge is to cover additional insurance as required by Oman regulations. A minimum of 48 hours prior notice is required, to issue the Oman Insurance certificate.
After hours surcharge
There is no after hour surcharge
1 days rental means 24 hrs from pickup. Any customers returning cars outside this time will be given 29 minutes grace, after which they will be subject to an additional day's charge.
Traffic Fines/ Admin Fees
Traffic Fines are charged directly to the Customer. An Additional Admin Charge (10%) for Traffic violation/ fines will apply (e.g.; Parking/ Speeding tickets)
Terms and Conditions are subject to change without notice.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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