General Rental Information
The renter and the driver have to be in possession of a valid driving license. Driving licences from non-EU countries (except Switzerland) are accepted if:
a) no visa has been entered in the passport.
b) the customer has a visa in his passport and at the time of hire has not been in Europe for longer than 6 months. If he has been in Europe for longer than 6 months, he must present a driving license from an EU country.
Driving license printed with non-Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc.) must be complemented by an International driving license. For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license.
Please show a valid ID card or passport at the time of pick up!
Special rental information by booking of Prepaid rates
A booking can be changed up to 48 hours before the start of the rental (on availability) in return for an alteration charge of CHF 30.-. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost.
A booking can be canceled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge (including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online (www.flizzr.com).
In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.
In case a vehicle is returned prior to the agreed time the full rental price incl. all extras will be charged.
In case the vehicle is returned more than 30 minutes after the agreed time the renter will be charged a service fee of CHF 30.00. If the delay leads to the start of a new 24 hour period, an additional rental day including all booked extras will also be charged for each new period started.
Minimum age in Switzerland is 20 and the driver has to be in possession of a valid driving license for at least 1 year.
Minimum age and possession of a valid driving licence in Switzerland is:
20 years/1 year for vehicle groups MBMR to CWMR, (excluding Special cars)
21 years/2 years for vehicle groups IDMR to LDAR, ETMR, CTMR, ITMR, IFMR, SFMR, FFMR (excluding Special cars grouped in P and L).
A Young Driver Surcharge of CHF 17.28 per day, max. CHF 172.80 applies for drivers under 25 years.
Conditions of Payment
We accept all credit cards from internationally recognized credit card companies - such as American Express, Diners Club,
Eurocard/Mastercard, Visa and JCB. We do not accept any prepaid cards, debit cards (e.g. Visa Electron) or Cash
Payments. The renter must be the owner of the indicated credit card. The authorized driver details and method of payment will be confirmed at reservation stage and cannot be amended. The confirmed credit card should be valid and available for presentation on collection of the vehicle.
A deposit of up to three times the hire price is charged to the chosen means of payment as a security. The deposit for high value vehicles may differ. The exact deposit is determined on collection since the amount is dependent on the vehicle.
By booking a prepaid rate, the credit card will be charged before the start of rental, directly with the estimated total amount of rental. The amount that will be charged on your credit card comprises the price of the rental as well as all additional extra fees.
The rental charge (plus any other charges agreed, e.g. exemptions from liability, delivery charges, airport charges etc.) plus Value Added Tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund.
Out of Opening Hours
Please contact the local rental station. Out of hours service is available at selected stations. For this service an additional charge of 50.- CHF will apply in case of pick-up until 24:00 (midnight), after 24:00 a charge of 80.- CHF will arise.
General Protection Conditions
Third Party Insurance (TI)
The lessee and each authorized driver are insured under a motor vehicle third party insurance. This third party insurance covers physical injuries and property damages of third parties up to a maximum sum insured in the amount of CHF 100 million and is limited to Europe.
Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's license at the time of the event giving rise to claim.
Loss damage waiver (LDW)
Loss damage waiver removes the driver's responsibility to a part of the vehicle in case of damage or theft.
If LDW is not accepted the customer will be held liable for the full value of the car.
If LDW is accepted, customer is only responsible for the following amounts:
CHF 2.200 Mini - Economy
CHF 2.950 Compact
CHF 3.700 Intermediate & Standard
CHF 4.000 > Standard & ST***
Loss damage waiver (including Theft Protection) with minimum excess (BF)
If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to reduce/eliminate the Non-Waiverable Responsibility.
If Loss damage waiver (including Theft Protection) with minimum excess is accepted, customer is only responsible for the following amounts: CHF 0.-
Tire and Glass Coverage (TG)
Tire and Glass Coverage provides cover against the consequences of damages on tires, windscreen, side windows and backwindow.
If TG is not accepted the customer will be held liable for the full value of damages on tires, windscreen, side windows and backwindow.
If TG is accepted, customer is only responsible for the following amounts: CHF 0.
Personal Accident Proctection (PAP)
By taking out personal accident protection the coverage can also be extended to cover the consequences of an accident.
By taking out PAP the limit of liability is:
CHF 40,000.- for invalidity
CHF 20,000.- for decease.
Unlimited amount for medical costs (up to a maximum of 5 years).
Roadside Protection (BC)
Our Roadside Protection is your extended breakdown protection during your rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you:
1) Key locked in vehicle: In the event of the key being locked inside the vehicle, FLIZZR shall assume the costs for the vehicle to be opened by the vehicle manufacturer or one of its partners, for the vehicle to be towed away and for a replacement vehicle.
2) Breaking caused by lack of fuel: In the event of a breakdown due to having run out of fuel, FLIZZR shall assume the costs for breakdown assistance and fuel required for the onward journey.
3) Assistance with starting necessitated by flat battery: In in the event of assistance with starting being needed, FLIZZR shall assume the costs for assistance by the vehicle manufacturer or one of its partners.
4) Loss of key: In the event of a lost key, FLIZZR shall assume the costs for providing a spare key, the transport/shipping of the spare key, for the vehicle to be towed away and for a replacement vehicle.
5) Vehicle stuck: In the event that it is not possible to move the vehicle (e.g. due to wintery road conditions) FLIZZR shall assume the costs for the vehicle to be towed away and for a replacement vehicle.
All services may only be ordered by a direct claim with FLIZZR 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by FLIZZR within the scope of the Roadside Protection, the renter is liable for such damage.
The fee for national one-way rentals to other FLIZZR branches is already included in the price of the reservation as long as the drop-off branch is different to the pick-up branch. If the car is being returned to a different FLIZZR branch than initially reserved, a fee of CHF 30.00 will be charged. If the car is returned to another location than a FLIZZR branch, CHF 90.00 penalty fee will be charged.
International one-way rentals are generally not permitted. A penalty fee will apply for retrieving the car.
Cross border rentals & territorial restrictions
1. Entry into any country in zone III is not permitted with any vehicle.
2. Audi, BMW, Mercedes Benz, Volkswagen cars are only allowed to enter Zone I and Poland and Czech Republic.
3. Passenger cars of all other brands may only enter zones I and II.
4. Trucks, vans, people carriers and minibuses of all brands may only be driven in zones I and II.
5. The SUVs Opel Mokka, Volvo XC60/XC70, Nissan Qashqai, Ford Kuga, Fiat 500x can enter Zone I and II. All other
Offroads/SUVs can only enter Zone I
Zone I: Germany, Austria, Switzerland, Liechtenstein, Italy, France, Denmark, Sweden, Norway, Finland, Belgium, Luxemburg, The Nether- lands, the United Kingdom, Republic of Ireland, Spain, Portugal, Monaco, Andorra, San Marino, Holy See (Vatican), Gibraltar.
Zone II: Estonia, Latvia, Lithuania, Poland, Hungary, Slovenia, Croatia, Czech Republic, Slovakia.
Zone III:All countries that are not in zone I or II.
Premium Location Fee
A Service Fee of 19% on the non-reduced basis rental rate (T&M) occurs for rentals at airport and train stations. This fee is already included in your rental price.
Registration Fee/Road Tax
A Road Tax of CHF 4.- per day, max. CHF 48.- per month occurs. This fee is already included in your rental price.
Baby Seat (0-13 kg/Group 0+) -- 17.99CHF/Day & Max. 61.99CHF/Month
Child Seat (0-10 kg,9-18kg/Group 0/1) -- 17.99CHF/Day & Max. 61.99CHF/Month
Booster Seat (15-36 kg/Group 2/3) -- 17.99CHF/Day & Max. 61.99CHF/Month
Snow Chains -- Okt 99CHF/Day & Max. 54.99CHF/Month
Magnetic Ski Rack * -- Okt 99CHF/Day & Max. 54.99CHF/Month
Tires suitable for winter ** -- 9.00CHF/Day & Max. 90.00CHF/Month
Navigation System (guaranteed) -- 20.98CHF/Day & Max. 210.00CHF/Month
*Ski racks are only suitable for ski, not for snowboards
** For rentals between 15th November and 15th April winter tyres are added as a compulsory extra. A reduced charge of CHF 5.- per day or CHF 80.- per month maximum will be charged and is already included in your rental price.
Accessories are bookable without obligation and subject to availability.
An Additional Driver Surcharge of CHF 12.58 per day, max. CHF 109.94 per month applies.
All vehicles are supplied with a full tank of fuel and should be refilled prior to return to FLIZZR, otherwise our current refuelling charges will apply.
Other Fees and Taxes
Administrative charge for Processing of Fines
The standard charge per each penalty report or case file issued by the competent authority during the rental period is of CHF 40.
Administrative charge for Processing of Damages
The operating expense for handling damages will be charged with CHF 30.00.
Administrative charge for postal shipping of documents
Each document sent out postally will be charged with CHF 5.00.
Charge for roadside assistance
The lessee is liable to pay for roadside assistance in case of towing. The customer needs to pay all costs of the towing
service. A service charge of CHF 100.- needs to be paid by the customer if the breakdown is repaired on site and in case of
General Rental Conditions
This Rental information only provides a brief overview of the most important information. Please see the link for our
complete general rental conditions, which each rental agreement is based on:
All rates include tax/VAT (if incurred)
For partners with individual agreements alternative prices and regulations can apply
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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