An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and Mastercard.
The balance, along with a deduction for the vehicle bond amount*, will be secured directly by the supplier on collection of your vehicle.
*If you are leaving a cash bond, the supplier's own excess reduction cover must be purchased.
Rental Vehicle Agreement - Terms and Conditions
1. VEHICLE CONDITION AND RETURN
The Vehicle is delivered to you in good operating condition and with the seal of the odometer unbroken. You agree to return the vehicle in the same condition (except ordinary wear and tear (NOT INCLUDING WINDSCREEN OR TYRE DAMAGE) together with all tools, tyres, accessories and equipment to the location specified on page 1 and on the date there specified (or sooner if demanded by the company). The company may take possession of the vehicle without prior demand and at your expense, if it is illegally parked, used in violation of the law or of this agreement or if it is apparently abandoned. If the seal of the odometer is broken the persons responsible will be reported to the appropriate authority and you are responsible for extra charges based on 500 kilometers per day at 50c per kilometer.
Note: the company must be notified and agree to any extension of the period of hire beyond that stated on page 1 of this agreement in advance of the return date and time or the vehicle will be immediately reported as stolen.
2. No smoking is allowed in our vehicles. If you smoke you may be liable for valet costs.
2. UNAUTHORISED AND PROHIBITED USE
Persons who must not drive the vehicle.
(a) A person who is not identified on page 1 or has not been identified in writing to the company or approved by the company in writing.
(b) A person who is not licensed for that class of vehicle.
(c) A person whose blood alcohol concentration exceeds the lawful percentage.
(d) A person who has given or for whom you have given a false name, age, address, or driver’s license details.
(e) A person whose driver’s license has been cancelled, endorsed or suspended within the last three months.
(f) A person who has held a driver’s license for less than two years.
Circumstances in which and/or for which the vehicle must not be used:
(g) Outside the area of use limitations shown on page 1.
(h) On unsealed roads or off road conditions unless authorized by us in writing or on the face of this agreement.
(i) To carry persons for hire or to carry any inflammable, explosive or corrosive materials.
(j) To propel or two any vehicle, trailer, boat, or other object unless the company has authorized such use in writing.
(k) To carry any greater load and/or more persons than is lawful or use n a manner or for a purpose other than for which it was designed and constructed.
(l) For racing, pacemaking, reliability trials, speed trials, hill climbing or being tested in preparations for those purposes.
(m) In a dangerous manner.
(n) In contravention of any legislation or regulation controlling vehicular traffic or for any illegal purpose.
3. FINANCIAL OBLIGATIONS
Special note: Joint hirers and all drivers are jointly and severally responsible under this agreement.
YOU ARE RESPONSIBLE FOR AND BY ENTERING INTO THE AGREEMENT YOU AUTHORISE THE COMPANY TO DEBIT YOUR CREDIT CARD/DEPOSIT (and you will pay on demand any balance) WITH THE FOLLOWING CHARGES:
(a) All rental charges specified.
(b) All charges claimed from the company in respect of parking or any other traffic violations incurred during the period of hire or until such later times as the vehicle is returned to the company.
(c) All loss or damage to the motor vehicle (including loss of use), Third Party Damages, legal expenses, assessment fees, towing and recover, storage and company service charges were:
i. Any condition of this agreement, and in particular Condition 2, or any special condition on Page 1 has been breached;
ii. The vehicle is involved in a single vehicle accident unless the company waives such a loss to a dingle vehicle liability amount shown on page 1;
iii. You have left the vehicle unlocked or left the key in the vehicle;
iv. You have not kept the key secure and under your personal control;
v. The underbody of the vehicle is damaged regardless of the cause when no other vehicle is involved;
vi. The vehicle is totally or partially immersed in water regardless of the cause;
vii. The interior of the vehicle is damaged regardless or cause when no other vehicle is involved;
viii.The tyres of the vehicle are damaged other than by normal wear;
ix. The vehicle is damaged by driving it under or into an object lower than the height of the vehicle;
x. You have failed to maintain all fluid and fuel levels or failed to immediately rectify or report to us any defect of which you become aware;
xi. The vehicle is damaged by loading or unloading, other than normal wear;
xii. Your failure to secure properly any load or equipment which leads to loss caused by any part of the said load or equipment.
Special Note: If you have paid by use of credit card or directed the company to bill charges to some other person, corporation, firm or organization who or which fails to make payment when due; you will immediately pay the full amount due to the company on demand.
4. DAMAGE COVER
If you act within the terms and conditions of this agreement the company will grant damage cover (including legal costs incurred with our consent) for your benefit in respect of the damages to the vehicle or third party damage other than any property owned by you (or friend, relative, associate or passenger) or in your physical or legal control. This cover is subject to:
(a) Your payment of the damage/loss liability charge stated on page 1
(b) Your not having acted or having caused any other person to have acted in any manner which is in a contravention of this agreement including the special conditions on page 1.
(c) Your not being covered under any policy of insurance
(d) Your providing such information and assistance as may be requested and if necessary, authorizing the company insurer to bring, defend or settle legal proceedings, but the company shall have sole conduct of the proceedings.
5. GENERAL PROVISIONS
(a) You will promptly report any incident involving loss or damage to the vehicle or loss involving the vehicle while rented under this agreement to the company location where the vehicle was hired and will deliver to the company immediately, every summons complaint or paper in relation to such loss, compliance with this sub-paragraph does not excuse the hirer from reporting all incidents to police or other proper authorities.
(b) You release and hold harmless the company’s (and its agents and employees) from all claims for loss or damages to their personal property, or that of any other person left in the vehicle, which is received handled or stored by the company at any time before, during or after this rental period, whether due to the company’s negligence or otherwise.
(c) Except as provided by law no driver or passenger in the vehicle shall be or deemed to be the agent, servant or employee in any manner for any manner for any purpose whatsoever.
(d) THE COMPANY GIVES NO EXPRESS OR IMPLIED WARRANTY AS TO ANY MATTER WHATSOEVER INCLUDING WITHOUT LIMITATION THE CONDITION OF THE VEHICLE AND EQUIPMENT, ITS MERCHANTIBILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
(e) No right of the company under this agreement may be waived except in writing by an officer of the company.
(f) Words used in the agreement to denote any gender shall include all genders, singular words include the plural, and noted on page 1.
The vehicle must be returned with the amount of fuel equal to that at the time of the rental. I the vehicle is returned with less fuel the difference will be charged at a rate which may include a service component unless prior arrangements have been made and noted.
7. GOVERNMENT STAMP DUTY
A 2.5% Stamp Duty will be applied to all charges.
8. SECURITY DEPOSIT
A basic refundable security deposit of $500 is required upon vehicle pick up. Cash* and Credit Card accepted.
*If you are leaving a cash bond, the supplier's own excess reduction cover must be purchased.
Minimum drivers age of 21 years applies for all vehicles. If aged 21 - 24 years old then a $5 a day surcharge applies.
10. OFFICE HOURS
Monday to Friday 7am-6pm
Monday to Friday: 8am - 5pm
Extended office hours:
Monday to Friday: between 7am-8am and between 5pm and 7pm
Saturday: between 7am-8am and 12pm-4pm
Sunday: between 10am-4pm
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount difference between the original and revised deposit will be refunded to you. To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. We (the owners of this website) do not charge alteration fees.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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