The cost of this reservation is the Airport Orange rate. Other rates, subject to different terms and conditions, are available both at our offices and by telephone or fax
All drivers must be at least 21 years old and in possession of a valid driving licence for at least one year.
Drivers under the age of 25 or who have held a driving license between 1 and 4 years, will pay an additional charge:
Groups: N / T / V / VV / LL
25.00€/day with a minimum of 75.00€ and without a maximum
8.00€/day with a maximum of 96.00€
OPTION 1 (by default):
Flex Fuel SDR/QRS: The Quick Return System, (SDR in Spanish,) associated with this reservation is an agile system
for returning the vehicle: it allows the customer to avoid unnecessary delays while returning the vehicle, last minute searches for service stations, or extra charges and penalties for refuelling errors. For this reason, the Quick
Return System includes a full tank of fuel that doesn’t need to be returned full, it does away with the need for a
check-in process to prove that the vehicle is topped up at the time it is returned, and it allows for flexibility in the
return time. The cost of the Quick Return System must be paid on collection of the vehicle. It is determined
based on the model of the hired vehicle and its fuel capacity, the price of fuel at collection and operational and
logistical expenses. The Quick Return System includes the compensation for remaining fuel on return of the vehicle according to the eights marked by the fuel gauge, excluding from that compensation the amount related
to operational and logistical costs.
IMPORTANT: the special current fuel policy for 3 days or less will disappear. Please, bear in mind that we will
process a refund for the remaining fuel on return of the vehicle but excluding the amount related to operational and logistical costs.
The price of the Quick Return System can be found at this web address: www.goldcar.es/sdr. It is necessary that
you provide the customers with this link (on your Website, your vouchers…etc.) so that there is transparency
with the fuel prices.
SDR/QRS are as follows:
- The vehicle is provided with a full tank
- It is not necessary to refill the tank before returning the vehicle
- Avoid unnecessary delays while returning the vehicle:
a. A check-in process is not necessary to prove the vehicle is topped up at the time it is returned
b. it is not necessary to look for a petrol station to refill the vehicle near to the drop off location
-Avoid refueling errors and the consequent costs as this is considered negligence
-Flexibility in the rental (in the offices where it is possible, the vehicle can be returned although the office is
-Save money (the unused fuel is refunded)
-Comfort thanks to the automatic refund of fuel when the contract is finished
OPTION 2 (we need to know if you are interested in this option):
Full Fuel SDC/CRS: The Classic Return System, (SDC in Spanish and associated with a higher rate): this option includes a full tank of fuel and must be paid on collection of the vehicle. The price of fuel is determined based on
the price of the petrol stations. This option implies that the customer has to return the vehicle full of fuel (all
rental durations). It will be necessary that the customers show the petrol station receipt on return confirming
they have refilled the tank. If the vehicle is not returned with a full tank, the refund of the amount paid will have
a deduction equal to the value of the missing liters of fuel (according to the current petrol station prices) plus a
penalization of 50€.
If you want to offer both the Flex Fuel as the Full option, you will have to define the Fuel option within the reservation.
- Payment conditions:
- Credit card VISA or MasterCard.
- We do not accept debit card, Diners Club, American Express, Postepay or cash.
- The credit card used must be in the name of the main driver on the rental agreement.
- The cost of this reservation is linked to the Quick Return System for the vehicle as noted in Point 7 of the General Terms and Conditions for Car Rental. The provisions of this section apply regardless of the length of the contract.
- The Airport Orange rate includes:
- V.A.T. and local taxes.
- Unlimited mileage.
- Compulsory motor insurance in accordance with current legislation, collision damage waiver (CDW) with excess, and vehicle occupants insurance. The excess amount depends on the category of hired vehicle, whereby the following amounts are set:
X/XG/AA/4A/A2/BB/CC/CG & C1: 1100 €
D/DD/DE/DG/E/F/FF/L/LL/N/R/S/T/TA/V & VV: 1100 €
G/GG/GW/I/J & JJ: 2000 €
K/M/O/P/PP & Q: 2000 €
This is the amount that will be withheld or blocked as a deposit unless any additional cover has been taken out.
Maximum amount for customer liability:
X/XG/AA/4A/A2/BB/CC/CG & C1: 1100 €
D/DD/DE/DG/E/F/FF/L/LL/N/R/S/T/TA/V & VV: 1400 €
G/GG/GW/I/J & JJ: 2000 €
K/M/O/P/PP & Q: 2000 €
This is the maximum amount for which the customer is liable in case of any incident, except in the case of additional cover being taken out.
There is also a possibility of reducing the amount of these excesses and maximum liability to zero by taking out special extra cover. Those customers who do not wish to take out this cover must leave a deposit for the excess amount.
We have GPS available at many of our locations, although it cannot be reserved in advance. If the customer
would like GPS, they must check the availability upon arrival at the pick-up location. The cost of GPS is 10€
per day with a maximum of 140€ per rental. It is necessary to leave a deposit of 90€ which will be refunded
when the GPS is returned in good condition.
GPS are available on one-way rentals.
A charge up to 180€ will be applied if the returned car requires special cleaning.
One-way are not possible.
ACCIDENT ADMINISTRATION FEE:
We charge a 50€ administration fee to the clients when they are involved in an accident (File proceedings)
and have NOT taken our Super Relax Cover.
AFTER HOURS COLLECTION:
The after-hours collection has an additional local charge of 40€ per car (flight numbers are essential).
The after hour fee will also be applicable to the customers who arrive with a delayed flight and collect the
vehicle after the opening times. The customer will have to claim this to the Airline Company.
We charge a 40€ administration fee to the client if we receive a traffic fine. We are obliged to provide to the
corresponding Authorities with the details of the customers who receive a fine during the hire period. This
fee does not include the payment of the fine.
The customer must pay the fine directly to the corresponding Authorities.
LOSS OF THE VEHICLE DOCUMENTS:
If a customer returns a vehicle and the vehicle documents are not in the car (after checking the car), we will
proceed to charge this fee.
The cost of this fee will be as follows:
-The Netherlands 105€ per vehicle
Customers who abandon Goldcar vehicles at any location other than the location agreed upon on the rental
agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to
the agreed upon drop-off location, as well as the corresponding daily rental charges and 40€ daily penalization fee.
Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be
a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours,
unless the customer has selected the optional Super Relax Cover. (Please see the Optional Cover section
for more information.)
In the cases of an accident or Vehicle breakdown, a 500€ deposit will be necessary for the collection of a
substitution vehicle. The deposit will not be necessary for any customers whom have contracted the
optional Relax Cover Package.
Diesel vehicles are available at additional charge. (Please see Fuel section for more information.)
7€ (taxes included) per day with a Maximum charge of 98€ (taxes included) per driver.
BABY SEATS/BOOSTER SEATS/MAXI COSI:
7€ (taxes included) per day with a Maximum charge of 98€ (taxes included)
Baby seats/Booster seats must be fitted by the parent or guardian. Our staff is not permitted to
help with the fitting of these items. The customer will always be responsible for fitting the seat.
MINIMUM AGE REQUIRED/DRIVING LICENCE MINIMUM PERIOD:
Drivers must be 21 years and have held a valid driving licence for a minimum of 12 months. Customers
who are under the age of 25 will be able to drive our vehicles but they will have to pay a surcharge per
day with a maximum charge of per rental (please, see the specific costs in the table below). The customers
who are 25 will not pay this surcharge.
We took this decision given the high risk of accidents in customers of this age group. The customers who
have held the driving license for less than 4 years will also have to pay a fee per day with a maximum
charge per rental (please, see the specific costs in the table below). We will apply only one charge if the
customer is under the age of 25 and has had a driving license less than 4 years.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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