An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard).
The balance is payable directly to the supplier on arrival, along with a pre-authorisation for the bond amount for your chosen vehicle category. Please ensure you have sufficient funds available on your credit card.
Methods of Payment
Green Motion locations accept all major credit and debit cards for payment. American Express and Diners are not generally accepted and may attract an administration charge – please apply locally for confirmation. Credit cards are accepted for pre-authorisations. Debit cards may be accepted for preauthorisations but may attract a higher pre-authorisation (please check with location). Cards must be in the driver’s name. Cash deposits/pre-authorisations are not accepted.
Cheques are not acceptable.
Pre-paid cards may not be accepted, please check with your renting branch at the point of booking.
Pricing is quoted on a ‘per day’ basis (24 hour period). Inclusive rates include collision damage waiver (CDW), theft protection (TP), UK value added tax (VAT) with insurance covering the main driver (excess applicable).
Exclusive rates exclude collision damage waiver (CDW) and theft protection (TP) but include UK value added tax (VAT). Excess is unlimited. Drivers signing the rental agreement on this basis accept full liability.
Collision Damage Waiver and Theft Protection herein called CDW and TP respectively, are cover limiting the customer's liability for damage to or theft of the rental vehicle. The level of liability is the amount known as the insurance excess which can differ depending upon the type of vehicle, method of payment and customers age. The level of excess is given in more detail in point 8 below.
CDW and TP will not apply if the terms of the rental have been broken.
2. Vehicle Condition
Condition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.
The client accepts responsibility for taking due care and attention of the vehicle. Failure to do so and loss or damage to the interior of the vehicle is deemed negligent and nullifies the insurance, the excess and any waivers taken. The client becomes responsible for all costs incurred.
Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and other common sense actions to maintain the vehicle. Costs will generally be covered if a receipt is provided.
In keeping with industry standards and association guidelines, short term vehicle rental does not have a margin of fair wear and tear for damage. A short term rental is any hire for which the duration is less than 90 consecutive days.
Therefore any change to the condition of the vehicle during the rental will be the responsibility of the customer.
3. Vehicle Group/Model
Our vehicles are classified into groups for clarity of booking. The group is indicated in the bottom right of the vehicle image and the description at the top left. The group will print on your reservation.
Reservations are confirmed for a group and not a particular model unless shown otherwise. We regret we are unable to guarantee a particular make/model or fuel type of vehicle unless a guaranteed model group has been booked. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion.
Model groups described as "or similar" are not guaranteed, model groups described as "make model guaranteed" are guaranteed model groups.
Rentals are subject to a maximum of 2,000 miles within each and every 28 day period, excess miles will be charged at £0.25 per mile (including VAT).
If vehicles are taken abroad, there is a 100 miles per day maximum mileage allowance. Excess mileage is £0.50 per mile (including VAT).
Where a Limited Mileage Vehicle Group* has been purchase. A limit of 100 miles per day applies. Anything over this distance incurs a £0.25 per mile (including VAT) extra charge. Unlimited mileage can be purchased at an extra cost of £5.00 (including VAT) per day. *Limited Mileage Groups will usually be identifiable by the vehicle description
5. Opening Hours
Please see the Green Motion Locations tab for local opening hours. Some local holiday variations may apply. Please check with your local office.
Locations may be closed for pickups and returns on public holidays (Bank Holidays including Christmas Day, Boxing and New Years Day. Please check at the time of booking
6. Out of Hour's Service
If an out of hours service is available then rentals will attract a £30 charge payable on collection. Out of hours requests are treated as on request and cannot be guaranteed.
After midnight may attract a higher fee or may not be available. Not all locations offer out of hours returns and a 24 hour service should not be assumed where out of hours service is offered. Please refer to the Locations tab for more details.
7. Methods of Payment
Green Motion locations accept all major credit and debit cards for payment. American Express and Diners are not generally accepted and may attract an administration charge – please apply locally for confirmation. Credit cards are accepted for pre-authorisations. Debit cards may be accepted for pre-authorisations but may attract a higher pre-authorisation (please check with location). Unembossed cards and cards marked Electronic use are not accepted for pre-authorisation. Cards must be in the driver’s name. Cash deposits/pre-authorisations are not accepted
Our standard excesses are shown below along with the pre-authorisation required by credit card that must be in the driver’s name. Our excess excludes damage to the wheels, tyres, glass, roof and underneath of the vehicle. Other exclusions apply, please refer to rental agreement for more details. Locations reserve the right to request a higher pre-authorisation based on premium vehicles, licence endorsement history etc.
|Car Group||Standard Excess||Pre-auth Required|
|7 Seater Vehicles/MPVs||£1495||£400|
|Premium/Luxury cars and 8/9 seat minibuses||£2495||£400|
Jaguar etc. This list is not exhaustive.
9. US Source Rates
Where a client books a vehicle using US Source rates the rate will exclude any form of CDW (Collision Damage Waiver) or TP (Theft Protection) limit on liability. Both CDW and TP will be available to purchase at the rental counter.
Clients will sign to agree unlimited liability. The responsibility to ensure that this cover exists will be solely with the driver. Excesses and pre-authorisations will be as follows:
|Car Group||Standard Excess||Pre-auth Required|
|7 Seater Vehicles/MPVs||Unlimited||£1495|
|Premium/Luxury cars and 8/9 seat minibuses||Unlimited||£2495|
10. Risk Reduction Extra (RRE)
Reduces the liability for damage to glass and tyres only to zero. Wheels are NOT covered. This a Daily charge with no maximum. For example a windscreen chip or puncture would be covered, damage to the wheel or trim would not.
11. Risk Reduction Plus (RR+)
Reduces the excess to a lower amount. Clients will remain liable for wheels, tyres, glass, the roof and underneath. Maximum charge is 10 days at the published rate, then £6 per day. This product can be taken alongside Risk Reduction Extra. For example, damage liability could be reduced from £995 to £400 if RR+ is taken but the client would be responsible for the full cost of a tyre in the event of a puncture unless they take RRE in addition to RR+.
12. Risk Reduction Premium (RRP)
Reduces the excess to zero (exceptions exist such as the underneath of the vehicle and damage following driver negligence such as cigarette burns).
Maximum charge is 10 days at the published rate, then £6 per day. For example the client will not be responsible for a scratch or parking dent to the vehicle but would be responsible for scratches or damage to the underside of the vehicle caused by driving where there is insufficient clearance.
Vans will not normally qualify for any risk reduction packages.
Young drivers will not be offered reduction packages.
13. Minimum/Maximum Age
Drivers aged 21 to 24 years old can only drive small/compact vehicles up to and including 1M, for example a manual Peugeot 308 5 door hatch. Drivers aged 21 to 24 cannot drive any large or estate vehicles. Other limitations may apply,please contact the rental branch at the time of booking for more detail.
They must have a minimum of two years driving experience. For young drivers a daily surcharge of £38.50 per day applies. *Young drivers may be subject to a different pre-authorisation amount, please check with the renting branch prior to collection.
The minimum driver age for all other groups is 25 years old with two years driving experience. Driving licence entitlement (for example D1 category on UK licence) must also be provided.
The standard maximum age for insurance purposes is 75yrs. Please check with the branch prior to booking
14. Driving Licence and Identification Requirements
Due to insurance restrictions, licences issued in the following countries are not accepted. Other issuing countries may result in higher insurance excesses. Please check with the renting branch prior to collection.
Afghanistan Guinea-Bissau North Korea
Albania Guyana Pakistan
Algeria Haiti Palau
Angola Indonesia Palestinian Territories
Antigua and Barbuda Iran Panama
Armenia Iraq Papua New Guinea
Aruba Jamaica Philippines
Azerbaijan Jordan Rwanda
Bangladesh Kazakhstan Saint Lucia
Barbados Kenya Saint Maarten
Saint Vincent and the
Bhutan Korea, North Samoa
Botswana Korea, South Sao Tome and Principe
Burkina Faso Kosovo Senegal
Burma Kyrgyzstan Sierra Leone
Burundi Laos Somalia
Cambodia Lesotho South Korea
Cameroon Liberia South Sudan
Cape Verde Libya Sri Lanka
Central African Republic Macau Sudan
Chad Macedonia Suriname
Comoros Madagascar Swaziland
Congo, Democratic Republic of
the Malawi Syria
Congo, Republic of the Maldives Taiwan
Cote d'Ivoire Mali Tajikistan
Cuba Managua Tanzania
Djibouti Marshall Islands Timor-Leste
Dominica Mauritania Togo
Dominican Republic Mauritius Tonga
East Timor (see Timor-Leste) Mexico Trinidad and Tobago
Egypt Micronesia Tunisia
Equatorial Guinea Moldova Turkmenistan
Eritrea Mongolia Tuvalu
Ethiopia Morocco Uganda
Fiji Mozambique Uzbekistan
Gabon Namibia Vanuatu
Gambia, The Nauru Vietnam
Ghana Nicaragua Zambia
Guatemala Niger Zimbabwe
A full driving licence or international equivalent, issued by authorised authorities at least 2 years prior to commencement of the hire is required, typed in Roman letters, Latin alphabet. Exclusions may apply with regards to serious traffic violation or penalty points. Any offences relating to drink or drug usage?however old) may result in no car being offered. Please enquire at time of booking.
After 8th June 2015 holders of a UK driving licence regardless of country of residence, are required to bring their DVLA ‘Check Code’ with their driving licence and ID. Failure to do so will result either in an inability to rent or a call to DVLA which is a premium rate call and will result in charges of at least £15.
Any driver must produce a valid, original copy of their driving licence including photo ID. In addition the main driver must produce a valid credit card (in customer’s name and current address) for the payment of deposits, additional extras and risk reduction packages.
The customer (main driver and any additional driver/s) will also be required to provide secondary photographic identification (passport or authorised ID) and proof of address or residence. ID documents must be hard copy and documents held on mobile devices cannot be accepted. Proof of ID documents must be bank or credit card statements or utility bills issued within the past 4 months. Please check with the renting branch at the time of reservation.
Any International Driving Permit must be accompanied by the national drivers licence.
A vehicle will be refused if a full valid licence cannot be presented at time of collection.
If a DVLA check of any nature is offered a fee charged at the time of rental will apply. Please check the availability and cost of such a facility with the renting branch prior to your rental.
A Web Cam Photograph of drivers is required by the insurance underwriters and will be taken at the time of rental. In keeping with privacy legislation the image will not be shared outside Green Motion or its insurer unless illegal activity is suspected.
15. Fines, Penalties and Administration Charges
It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations including but not limited to unpaid tolls and Congestion Charges. When fines or traffic violations occur and a Green Motion location is involved in administering the violation an administration fee will be charged.
The charge is location specific, please check with the renting branch for details.
This is a non waiverable fee.
16. Delayed Collections/ No show policy
If you book via www.greenmotion.co.uk please see terms herein. If you book via a 3rd party please refer to their terms and conditions.
Reservations will be held for 2 hours from the specified reservation time after which they will be classed as a no-show. If a client arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking.
At an airport location, if a customer experiences flight delays (and a valid flight number is provided) then no out of hours surcharge will apply within two hours of the intended arrival time. However, if the delay is in excess of midnight then the location may close without notice.
If no flight number is provided then the reservations will be held for 2 hours or until the location closes. Staff will not wait after closing time where no flight number is provided.
At downtown locations a reservation will be held for 2 hours or until closing time whichever is first. Staff will not wait after closing time.
Flight diversions will be treated as a no show at the original location and a booking cannot be assumed to be transferred.
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.
17. Cancellation Policy
Cancellation of your reservation should be made in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone cancellations will not be accepted
18. Cancellation Administration Charge
If a reservation is not collected or not cancelled in advance of the start time then Green Motion will levy a charge.
For pay on arrival reservations made online, the no-show/cancellation fee will equal pre-paid deposit. No refund will be due.
For fully pre-paid reservations made online, the amount due for noshow/cancellation’s will be calculated in line with the below:
7 or more days before start date: £15
3-6 days before start date: 50%
2 days before start date: 75%
0-1 days before start date: 100%
The notice period is based on a day being a 24 hour period, up to the start time, not a calendar day.
19. Early Returns/Unused Rental Days
No refunds (partial or full) will be given for charges ended early.
20. One way Rentals
Where offered, an additional fee for one way rentals is chargeable.
21. Rental Extensions
Please note that it may not always be possible for the hiring branch to extend the hire. Where the branch agree to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
22. Overseas Use
Green Motion vehicles can only be used on the UK .Permission for use in Ireland or France will attract the following charges
The cost will be calculated as the Standard rental + £125 surcharge + £20 per part calendar day.
Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB tickers plus any mandatory equipment required. If prior notice is not given then permission at the rental counter may be refused.
When a vehicle is taken overseas a daily mileage limit of 100 miles will be applied to the ENTIRE rental. Mileage over the agreed amount with be charged at 50 pence per mile.
23. Delivery and Collection
A delivery and collection service may be available within normal opening hours. Charges will apply. Please contact the location for details.
24. Lost Keys
Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent and insurance is deemed void. Lost keys are deemed as negligence and are not covered under the insurance excess or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and
repair. This list is not exhaustive.
25. Fuel Policy
Vehicles are supplied on a like for like basis meaning the vehicle should be returned with the same level of fuel supplied. The level of fuel supplied is not guaranteed and will be between 1/8 tank and full. Fuel is at the hirers expense.
Hirers are recommended to return the car with the same fuel to avoid charges.
26. Roadside Assistance
Breakdown cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire.
Dependant on the circumstances we reserve the right not to provide a replacement vehicle.
Green Motion operate a no smoking policy for all vehicles. If you have smoked or allowed smoking within the vehicle charges will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, which would imply the above. Charges are detailed in the damage matrix available at the rental counter.
28. Valeting/Animal in our vehicles
We request no animals are transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation.
The minimum fee will be at least £80 plus VAT (£96 incl VAT).
In the event that a vehicle is returned in an unclean condition (internally or externally) and requires more than our standard clean, a valeting charge of £80 plus VAT (£96 incl VAT) will apply. Hazardous soiling requiring specialist cleaning will be charged according to the nature of the specialist required.
Any complaints should be made in writing to email@example.com within 30 days of the return
date. Complaints received after this period may not be considered.
You can also contact us via the post hire contact form
Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking.
31. Vehicle Trackers
Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy.
32. Late Returns
A vehicle is hired for a contracted period as detailed on the rental agreement.
There is a grace period of 59 minutes at the end of a hire after which an extra days hire will automatically fall due.
After the grace period Green Motion will class the booking as late back and additional charges will fall due. The prevailing daily rate will apply and will include any billable optional extras such as baby seats, additional drivers or damage waivers. The charge will be applied to the card used for security at the start of the hire.
33. General Terms
All bookings are subject to our terms and conditions.
Green Motion Car and Van Rental Limited or Green Motion Limited cannot accept liability for any charges incurred on documentation signed for and accepted locally.
Green Motion Car and Van Rental Limited or Green Motion Limited will not be held responsible for anyone driving under the influence of alcohol or drugs causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.
When comprehensive insurance is taken out it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Car and Van Rental Limited or Green Motion Limited and its locations reserve the right to pursue the customer for the recovery of all losses incurred.
Terms and Conditions Issued September 2015 and may be subject to change at any time. All prices quoted herein are inclusive of VAT.
Green Motion in the United Kingdom and Northern Ireland is operated under a master country franchise agreement owned by Green Motion Car and Van Rental Limited, registered in the United Kingdom. Company Number: 08125058.
Registered Address: 2 Redman Court, Bell Street, Princes Risborough, HP27 0AA.
Each individual Green Motion car rental location in the United Kingdom and Northern Ireland is operated under franchise agreement awarded by Green Motion Car and Van Rental Limited. Company particulars can be made available on written request. The Green Motion United Kingdom and Northern Ireland master country franchise was awarded to Green Motion Car and Van Rental Limited by Green Motion International, who are the license holders and operators of the Green Motion brand and car and van rental systems worldwide.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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