An initial, non-refundable deposit will be secured at the time of booking confirmation (Please note: a transaction fee of 1.95% applies).
Accepted credit cards are Visa, MasterCard and American Express. A valid credit card in the name of the renter must be presented as guarantee for the rental. Electron cars, Debit cards and cash are not accepted.
A refundable deposit the value of the vehicle excess and full rental cost will be blocked on the credit card at the commencement of the rental. This amount will be released in full on return of the vehicle providing it has a full fuel tank, and there is no damage or loss to the vehicle.
All drivers must hold a current, non-probationary license. The license may either be Thai, or from a renter's country of residence (with an English translation), or an international drivers permit in conjunction with a valid license. Licenses (and a valid passport) must be carried at all times when driving.
No charge is made for additional drivers, however, they must be nominated and have their names entered on the rental agreement at the time of rental.
Drivers are required to be at least 21 years of age, and there are no age surcharges or maximum age limitations.
National Services and Accessories
We are pleased to provide our customers with a range of value added services and accessories to help driving in Thailand as easy and enjoyable as possible.
One Way Rental Service
A "Rent Here - Leave There" service is available between all National locations in Thailand on all listed vehicle types. One-way rental fee apply .
Cross Border Traffic
Vehicles hired are currently not permitted outside the Kingdom of Thailand. Failure to comply with this requirement will void all insurance coverage.
Delivery and /or Collection
To help our customers get their trip off to a relaxing start, we are happy to deliver and/or pick up the vehicle to their hotel or other destination within 30 kilometers of all locations at Baht 600.
Please note that deliveries and/or pick up locations must be pre-booked at the time of reservation.
National Thailand offers a 24 hour emergency assistance service in conjunction with Khun Wanwipha Sirimongkol
In An Emergency Call 66(0) 9 133 6126
Upon calling, professional emergency specialists will ensure appropriate assistance is arranged by the quickest means to meet the customer's requirements. Thai, English speakers are available 24 hours per day . Please note that puncture repairs, lock outs, and out of fuel calls will be charged to the renter at the time of service.
Baby seats suitable for children six months to three years and baby capsules for infants under six months are available at all locations, but they should be pre-booked at the time of reservation. The seats will be charged at Baht 100 per day to a maximum of Baht 500 per rental. (Excl.VAT)
GPS navigator is Baht 200 per day and Baht 1,000 per week. (Excl.VAT)
Motor Vehicle Insurance
National Thailand has partnered with Bangkok Insurance Public Company Limited to provide insurance protection.
Inclusive daily rental rates include vehicle insurance and third party liability, including property coverage, and Loss Damage Waiver (LDW). Please note that an excess applies to all rentals. If a customer is involved in an accident that cannot be recovered from a third party or there is a loss, they will need to pay a Baht 5,350 excess ( Include vat ) Insurance coverage in subject to the terms and conditions of the rental agreement, but follows generally accepted international standards. Detailed below are the coverages of international standard Insurance Protection available in Thailand from National.
1) Self Insurance
1.1) Personal Accident
- 1 Driver Bht.100,000 / Person
- 6 Passengers Bht.100,000 / Person
- 11 Passengers (VAN) Bht.100,000 / Person
2) Medical Expenses Bht.200,000 / Person
Bht.100,000 / Person (VAN)
3) Bail Bond for Driver Bht.200,000/ Accident
Compulsory Third Party (CTP) Insurance-Included in all Rates
The Road Protection Act provides limited injury and death cover to anyone injured or killed in an
accident. The coverage is up to Baht 50,000 per person for body injury , and Baht 200,000 per person in case of death, disability and dismemberment. Baht 200 per person/per day for compensation of losing income which limit to 20 days.
Third Parties Liability
1. Bodily Injury Bht. 2,000,000 / Person
Bht. 20,000,000 / Accident
2. Property Damage Bht. 5,000,000 / Accident
General Information & Terms and Conditions
Collision Damage Waiver (CDW)- Included in Net Rates
CDW provides comprehensive coverage to the renter for own vehicle damage, as well as liability protection against third party injury, death or vehicle and property damage. Liability for bodily injury or death of any third person, including passengers, caused by accident is covered up to Baht 2 million per person or not exceeding Baht 20 million per accident. All claims shall be determined by the courts in the Kingdom of Thailand.
This coverage limits the renters responsibility of Baht 5,350 in the event of loss or damage to the rented vehicle where recovery cannot be made from a third party, subject to the renters compliance with the Rental Agreement. In other words, the exposure that a renter will have in the event of non-recoverable loss or damage is Baht 5,350 , providing the Details of Use Restrictions of the Rental Agreement are not contravened.
If Use Restrictions are contravened, the CDW is void.
Other Terms and Conditions
All rentals are subject to the terms and conditions on the rental agreement. Only vehicle categories as opposed to model types can be confirmed at the time of booking.
Minimum rental period is one day that is calculated as a 24 hour period from the time the vehicle is collected or leaves the National location for delivery .
Should a renter wish to extend the rental, then it is recommended that such a request be made at the renting National office as soon as possible so that every effort can be made to accommodate the request. Any extension of rental must be paid at local rates to the nearest National location prior to the extended rental period commencing.
Return of Vehicle
The return of a vehicle prior to the nominated date does not entitle the renter to any refund on the unused portion of the originally agreed rental cost. In extenuating circumstances we will consider refunds for more than three days upon written request.
Every endeavor will be made to provide a specific vehicle make if indicated on a reservation and voucher . If for any reason the reserved/booked vehicle is not available, National reserves the right to substitute a comparable or superior vehicle at no cost to the customer . Such action by National does not constitute a breach of the vehicle conditions/contract and does not entitle the renter to any refund. If in the unlikely event no alternative vehicle is available, National liability is limited to the return of all payments made.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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