An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival.
NU Car Rentals service is provided in cooperation with United Car Rentals in Puerto Rico. Upon arrival at the San Juan Airport please call us at 787.791.1160 for courtesy pickup. We are a short 1 mile from the airport on Ave Isla Verde. Vehicles are held up to two hours after reserved time.
Loss Damage Waiver reduces your responsibility for damage to the vehicle from the full value to $500 for compact cars and $1000 for full size cars and vans. The cost is $14.95 per day. LDW is optional if you provide written proof of coverage in Puerto Rico from your insurance company or credit card issuer. Payment for any damages will be the responsibility of the Renter who may then seek reimbursement from his provider. Liability Insurance is required as a condition of rental. Renter must provide written proof of liability coverage valid in Puerto Rico or purchase our Minimum Liability Insurance (MLI) for $10.00 per day for $30,000 of liability coverage. We also offer Supplemental Liability Insurance (SLI) for $15 per day which provides $1m of liability protection.
Special equipment should be requested at the time of reservation GPS $10.95 per day. Child Seats $7.50 per day. Auto Express Toll Tag allows unlimited toll road use for $6.95 per day. Roadside Assistance is $2.99 per day.
Return the vehicle with the same fuel level when rented or a fuel service charge will apply.
One Way Rentals
If your rate quote did not indicate a one way is available or you need to drop your vehicle at a cruise dock, hotel etc. please inquire with us directly for availability and costs.
Vehicles are not allowed to be taken to Vieques or Culebra
Drivers must be between the ages of 25 and 75. A young driver fee of $15.00 per day applies to drivers age 21-24. Additional drivers may be authorized for a fee of $7.95 per day per driver.
Credit Card Guarantees
At certain times of the year it will be necessary to provide a credit card guarantee in order to reserve a car. Some car types may require a credit card guarantee year round and may also require a non-refundable advance payment. Unless otherwise stated, a one day charge, minimum 25.00USD plus tax will be charged as a NO SHOW CHARGE which the customer agrees to pay with the credit card provided at the time of booking UNLESS the reservation is cancelled at least 48 hours in advance and through the original booking source or website they reserved it on.
Inclusive Package Rates
Should you purchase an Inclusive Rate Package please note that Collision and Theft waivers, as well as Taxes and Fees ARE included in your rate. NOT included in your rate is the Fuel, Underage Drivers Fee, Additional Drivers Fee and special Equipment such as baby seats and GPS, as well as Supplemental Liability Insurance or any other available option.
Credit & Debit Card Policy
We accept Mastercard, Visa, Amex and Discover. Authorization for the amount of the rental plus $200 is required at the time of rental. The deposit increases to $500 if LDW is declined. Debit cards are accepted. The purchase of LDW and MLI will be required as a condition of rental if paying by debit card. Cash rentals may be approved if requested in advance. After making your reservation, please inquire via email to apply.
NU Car Rentals provides a Car Rental Affiliate Reservation System and acts as an Agent for the convenience of You, the customer and the local owned and operated rental car firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
All rates are quoted in US Dollars. Payment upon arrival will be taken in local currency at exchange rate at time of payment. A rental day consists of a 24 hour period commencing with the date and time indicated on the rental contract. Any changes to the reservation or rental may result in a change of rate or an additional fee. There are no refunds for early returns. Multiple Duplicates/multiple reservations must be made in different names or may not be honored. If they are not picked up or cancelled they will be subject to a No Show Charge. Many locations DO NOT allow smoking in their cars and to do so a clean up charge of $150.00 will apply. Should the vehicle be returned and extra cleaning is required, and additional fee may be charged per local policy. Makes and models are examples only and are not guaranteed.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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