1. NATURE OF THIS AGREEMENT
The rights and obligations contained in Rental Agreement govern your use of our vehicle and are not transferable by you. You acknowledge that the vehicle is owned by us and that any attempted transfer or sub rent of the vehicle by anyone other than us is void. We permit you to use the vehicle on the terms and conditions of the rental agreement only.
2. WHO MAY DRIVE THE VEHICLE
2.1 The vehicle must only be driven by you or any other person who has first been authorised by us and added to the rental record. However, the main car driver must be both the rental paying person and guarantee supporter except for rentals registered for account consignors. You
hereby agree to present us the original of your drivers’ license that must be valid for at least one year with an international driving license, required for all countries except Europe Union countries an whose driving license wouldn’t be written in roman alphabet and not allow anyone, including yourself :
2.1.1 who does not fulfill our minimum requirements regarding age and possession of a valid driving license as indicated for the relevant rate or otherwise notified by us ; or
2.1.2 who is over-tired or under the influence of alcohol, drugs, medication or any other legal or illegal substance impairing their consciousness or ability to react.
3. RATE QUOTES
Vehicle rental rates and available vehicles may considerably vary depending on location and date and they change very frequently. A rate quote you receive is merely indicative of the rates then being offered and creates no legal rights. No guarantee regarding vehicle availability or the continued applicability of the quoted rate can be given.
A “reservation” for a vehicle rental is a notation in Thrifty’s record that you have expressed the desire and intention to rent a vehicle of a specified class at a specified time, date and location (“pick up” time, date and location), on the terms and conditions and subject to rental qualifications and requirements that Thrifty imposes for such a rental. Pick up and return times for reservations are always expressed in local time at the pick up and return locations, respectively.
Thrifty accepts reservations only for a class of vehicles and not for vehicles either of specific makes, model years or models or with particular characteristics not common to all vehicles in a given class.
If Thrifty allows you to make a reservation, you accept any legal obligations that arise and are indicated in detail below as well as the practical and non-legal significance of such reservation.
When you make reservation for a rental transaction, you will receive from Thrifty a quote of the estimated total charge for the rental. Such a total will generally be computed on the basis of the information available at the time of the reservation, without regard to charges for optional products and services.
4.1 Prepaid Rental Transactions
When you enter into a prepaid rental transaction, you make a confirmed reservation with Thrifty to rent a vehicle of a specified class from Thrifty at a specified pick up time, date and location, with the vehicle to be returned at a specified return time, date and location. You also pay by debit or credit card, soon after the reservation is made, the total rental charge quoted at the time of reservation.
4.2 Guaranteed Reservations
Rental agencies will hold your reservation for two (2) hours from the reserved pick up time. Airport rental agencies will hold your reservation two (2) hours after the landing of the airplane (if the information was available at the time of reservation). Two (2) hours after the time of pick up, the reserved vehicle can be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Thrifty will attempt to provide a vehicle, but cannot guarantee availability.As indicated in the paragraph below “Conditions outside the Control of Thrifty (Force Majeure)”, if, as the result of events or conditions outside of our control it is impracticable for Thrifty to perform its obligations, we can cancel the prepaid rental transaction, and in that case you will be promptly refunded without any deduction the prepaid rental charge that had been collected from you.
Additionally, as indicated below under “General Conditions outside the Control of the Customer”, if, as the result of general events or conditions outside your control, it is impracticable for you to perform your obligations, the reservation will expire as soon as you give notice to Thrifty of the existence of such event or condition and you will be promptly refunded without any deduction the prepaid rental charge that had been collected from you. In an airport location, outside of the business hours, we guarantee the reservation within 2 hours from the long-haul flight arrival time, and within 1 hour from a short-haul or medium-haul flight arrival time.
4.3 Specific vehicles reservations
Thrifty accepts reservations for vehicles indicated as “specific” (requiring availability request to Thrifty Reservation Center) in prepaid rental transactions (see conditions of prepaid rental transactions).
4.4 Conditions outside the Control of Thrifty (Force Majeure)
If it is impracticable for Thrifty to perform any of its obligations at the specified pick up time, date and location as the result of events or conditions beyond Thrifty’s control, including, without limitation,any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then in the case of a prepaid reservation, the transaction will be cancelled and Thrifty will promptly refund you, without any deduction for liquidated damages.
4.5 General conditions outside the Control of the Customer
If it is impracticable for you to perform any of your obligations described as “Prepaid Rental Transactions” at the specific pick up time, date and location as the result of general events or conditions beyond your control, including, without limitation, any governmental act, flood, fire or
other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then in the case of a prepaid reservation, the transaction will be cancelled and Thrifty will promptly refund you, without any deduction for liquidated damages.
You should note, however, that events and conditions that are beyond your control but that are not general in nature, including, without limitation, the condition of your health and the health of those traveling with you, will not excuse your performance of your obligations under a prepaid rental transaction.
You should consider travel insurance or similar arrangements to protect you against unforeseen events and conditions that are specific to you and those traveling with you.
4.6 No show
Thrifty reserves the right to charge a No Show Fee. No fee would be charged if the customer cancels or modify his reservation at least on hour before taking the car prior to the pick up time and date.
5. RESERVATIONS, PICK-UP, DELIVERY AND RETURN
5.1 We will supply the vehicle to you in good overall and operating condition, complete with all necessary documents, parts and accessories.
You agree to return the vehicle to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in the Rental Agreement.
5.2 You and we will check the condition of the vehicle at the start of the rental and at the return of the vehicle. A Thrifty representative will provide a record showing any agreed defects. You acknowledge that you will be responsible for any loss or damage to the vehicle, its documents, parts or accessories arising during the rental.
5.3 The vehicle must be returned to the agreed Thrifty location within the normal business hours of the location concerned. If you return the vehicle outside of these hours you must comply with the out of hours return instructions for that location. If you fail to comply with these instructions, you will remain responsible for the vehicle until we are able to access it.
5.4 If at any time we have agreed that you may return the vehicle to a place other than a Thrifty rental location, or if we have agreed to collect it, you will remain fully responsible for the vehicle until it is collected by us.
5.5 Our rental fees are charged on a 24 hour basis starting at time of rental. Extending the duration (hours or days) requires prior agreement by Thrifty. Your signature is required for extending the duration of the rental contract. For failing to return the vehicle by the time agreed to at time of rental, an extra rental day will be charged based on daily rate policy including all fees pertaining to selected options for each full or partial late day.
These charges apply unless an extended return delay (“grace period”) is stipulated in a written mutual agreement signed prior to time of rental or in our ongoing policy (for more information please inquire at the rental location).
We offer a 29 minute grace period.
A penalty will be charged if the vehicle is returned at a different location to the one agreed to at time of rental.
The rate will be recalculated and a penalty will be charged for returning a vehicle prior to the return date agreed at time of rental.
By not respecting the return date agreed to at time of rental, a police report may be filed against you for misappropriation and breach of trust, and measures will be taken with public authorities to recover the vehicle. Under penalty of loss of all insurance coverage, you will be fully responsible for theft and/or damages up to the amount of the full deductible or the market value of the vehicle.
5.6 You agree that we are entitled to charge you an additional cost if the vehicle requires more than our standard cleaning on its return to restore it to its pre rental condition allowing for fair wear and tear.
5.7 If you decide to extend your rental, you will have to go to the agency to pay current price according to the period. Thrifty could refuse to extend location without penalty for the renter and he will have to immediately return the car.
Thrifty can decide to put end the rental before the end of the contract if you do not respect fundamental obligations, especially car conditions of use, rental payment or car restoring conditions.
6. YOUR RESPONSIBILITY FOR LOSS OR DAMAGE
6.1 Subject only to any deductions arising from your acceptance of any options specified at paragraph 4.2 you will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories while on rental. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the vehicle unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or
damage is directly due to our negligence or breach of the Rental Agreement.
6.2 Provided you comply with all the terms of this Rental Agreement and provided the loss, damage or theft is not caused intentionally, or by the gross negligence of you or an authorized driver, or by any unauthorized driver, your liability may be limited as follows :
6.2.1 if you accept the optional theft protection (TP) by paying the daily charge specified, your liability for loss of or damage to the vehicle, its parts or accessories as a result of theft, attempted theft or vandalism is limited to the non-waivable excess stated on the Rental Record;
6.2.2 if you accept the optional collision damage waiver (CDW) by paying the daily charge specified, your liability for loss of or damage to the vehicle, its parts or accessories other than caused by theft, attempted theft or vandalism is limited, for each such incidence of loss or damage arising from a specific event, to the amount of the excess stated on the Rental Record ; and
6.2.3 if you accept the optional super CDW (SCDW) and conditions by paying the daily charge specified, your liability for loss of or damage to the vehicle, its parts or accessories other than caused by theft, attempted theft or vandalism is eliminated.If you do not accept any of the above optional coverage, you will be charged for the full excess amount as stated on the Rental Record. These optional coverage are further summarized in our leaflet, which is available at the counter.
6.2.4 If you accept the optional STF insurance and conditions by paying the daily charge specified, you liability for loss or damage to vehicle, its parts or accessories other than caused by theft, attempted theft or vandalism is eliminated.
6.3 You are fully responsible for damage caused by failure to assess the height of the vehicle and striking overhead or overhanging objects. This responsibility is not excluded by any waiver. You are fully responsible for pneumatics.
This responsibility is not excluded by any waiver.
6.4 SCDW and STF are not available to customers under 25 years old or over 65 years old.
7. PROHIBITED USE OF THE VEHICLE
7.1 You are authorized to drive the vehicle on the conditions contained in this paragraph 2 and paragraph 5 above including, at all times, to use the vehicle in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach. You may additionally lose the benefit of any waivers or insurance selected by you. We reserve the right to take back the vehicle at any time, and at your expense, if you are in breach of this Rental Agreement.
7.2 You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use and set and use any security device provided. You must remove and keep in a safe place any removable radio and/or radio faceplate when the vehicle is unoccupied. You must use seat belts, child seats and other child restraints as appropriate.
7.3 You must use the correct fuel and check the oil and other fluid gauges beyond 1000 km for cars and 500 km for vans, refilling as necessary. If you experience any problem due to accident or mechanical failure, you must contact us on the number indicated on the Rental Wallet. No one may service or repair the vehicle without our prior express permission.
7.4 You must not use the vehicle or allow it to be used :
7.4.1 to carry passengers for remuneration ;
7.4.2 to carry cargo for remuneration (except in the case of trucks and vans) ;
7.4.3 to tow or push any vehicle, trailer or other object (without our express permission) ;
7.4.4 off road or on roads unsuitable for the vehicle ;
7.4.5 when it is overloaded or when loads are not properly secured ;
7.4.6 for carrying any object or any substance which, because of its condition or smell may harm the vehicle and/or delay our ability to rent the vehicle again ;
7.4.7 to take part in any race, rally, test or other contest ;
7.4.8 in contravention of any traffic or other regulations ;
7.4.9 for any illegal purpose ;
7.4.10 for sub-renting ;
7.4.11 to drive or be driven in restricted areas including, but not limited to, airport runways, airport service roads and associated areas ;
7.4.12 for driver training activity ;
7.4.13 in contravention of any of the driver requirements contained in paragraph 2 above.
7.5 Thrifty vehicles are never allowed to leave the island where they were rented. Insurances, optional protections and deductible waiving amounts are not valid beyond the borders of this territory. In case of damage, collision or theft, you will be responsible for the vehicle’s monetary value.
8. PAYMENT OF CHARGES
8.1 We accept for payment and deposit the main credit cards, Thrifty authorized cards and OTTO vouchers.
The main car driver must be the car holder. Except when rentals are made by account consigners.
8.2 At time of pickup a mandatory safety deposit is required.
The safety deposit authorizes Thrifty to recover (including via direct debit or direct deposit) any amounts due pertaining to the car rental, as well as to any damages or losses as defined in articles 6-7-11-12-13-14-15-17 or for fees charged for not returning the vehicle.
8.3 In case we would not get part or total payment due according to rental agreement and date specified on invoice, we will reserve the right to apply late penalties in addition to amounts owing according to basic interest rate interbank lending market for a period of one month, with a majoration of three per cent.
9. PREPAID RENTAL CONDITIONS
Thrifty charges cancellation and no-show fees on all prepaid rental transactions.
9.1 Modification of reservations
All modifications concerning an online reservation or with Thrifty sale representatives will lead to a recalculation of the rates depending on availability and the rates applied at the time of the modification.
The adjustment can be an increase or a reduction of the rate proposed when the original reservation was made. It applies to the following modifications:
- Return location;
- Pick up time and date;
- Return time and date;
- Class of vehicle
- Flight details (including airline and flight number)
- Child seats
- All optional products and services
The name of the main driver and pick up location cannot be modified. If you wish to modify the main driver or the pick up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.
You will have to enter a valid credit card number at the end of the modification to a prepaid reservation. The credit card number MUST be the same that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation made.
If no cars are available at the requested date, you will see the message: “No vehicle available at this date or duration”. Try then to change the pick up date or location.
Discount: you can add a CDP code to a reservation, nevertheless, the CDP code being linked to a negotiated rate, it is not compatible with prepaid rates. You may cancel your original reservation (see below “Cancellations”) and make a new reservation adding the CDP number.
1- Thrifty allows you to cancel a prepaid reservation
a. Online by the “Modify/Cancel” reservation page
b. By calling Thrifty Reservation Center
2- A full refund of the prepaid reservation will be made
a. If the cancellation is made within 7 days of the original booking time;
b. Less an administrative fee if the cancellation is made after 7 days of the original booking time.
3- Refunds will be made by check in the name of the customer.
9.3 Cancellations/No Shows: Prepaid reservations
If you fail to cancel your reservation prior to the pick up time and do not collect the vehicle on the pick up date, or if you fail to comply with the pick up terms (see above), we reserve the right to make a Cancellation/No show charge which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use.
9.4 No Show fees: Non prepaid reservations
Should you fail to pick up the vehicle with 2 hours from the pick up time and date, or in the case of airport rentals, within 2 hours of the flight arrival time (if a flight arrival time has been provided to Thrifty), Thrifty reserves the right to charge a No Show fee. The fee will be to compensate Thrifty for loss of revenue and costs incurred in reserving and preparing a vehicle.
10. DISCOUNT AND RATES
Each discount linked to a CDP or given by agreement will have to be justified by a document at rental desk (ex: identity card, flyer..). Otherwise, current rate will be applied. Reductions cannot be combined with other offers.
11.1 The charges stated on the Rental Agreement reflect your use of the vehicle as agreed between us at the start of your rental and include the basic rental charges ; charges for any optional or ancillary services chosen by you ; and any applicable taxes at the prevailing rate.
11.2 The basic rental charge is made for a minimum of one rental day (the 24 hour period starting from the time the rental begins) and includes a charge for compulsory third party insurance and a young driver surcharge applies if you or any additional driver is under 25 years old.
11.3 Additional charges may arise from your use of the vehicle during the rental, and may include loss or damage to the vehicle, administration fees will be applied for handling vehicle damage claims, vehicle delivery and recovery fees, port and airport surcharges, car receipt, a refueling service charge, late return charge, additional driver charge or young driver charge, extra cleaning charges and any road tolls or fines or charges arising from traffic or parking offences during the rental (including an administration charge in accordance with paragraph 13.2).
11.4 All charges are calculated in accordance with our current rates and subject to final calculation after the rental.
12. REFUELLING SERVICE CHARGE
12.1 The rental vehicle will be supplied to you with a full tank of fuel. If you return the vehicle with less than a full tank of fuel, a refuelling service charge will be owed by you for fuel and the service of refuelling at the applicable rate (specified on the Rental Agreement.).
If you do not give back vehicle with same level of fuel as at the beginning of rental, Thrifty will apply fuel service fees and you will also have to pay the fuel missing according to fuel price per liter.
Regarding rentals with less than 50 kilometers on odometer, you will have to present a document certifying refueling service, otherwise Thrifty will evaluate fuel used by multiplying distance covered according to car category and fuel price index. [index= (number of liters/100km X miles driven X fuel price per liter).
13. RESPONSIBILITY FOR PROPERTY
13.1 We are not liable to you or any authorized driver or passenger for loss of or damage to property left in the vehicle either during or after the period of rental unless the loss or damage results from our negligence or breach of this Rental Agreement. Such property is entirely at your own risk.
13.2 Personal Insurance is a protection and provides certain benefits for the driver and passengers in the vehicle with respect to accidental death, injury.
14. THIRD PARTY LIABILITY INSURANCE
14.1 We have a legal requirement to provide third party insurance coverage. This coverage is included in the rental charge.
14.2 Our automobile liability insurance policy meets all legal requirements and protects us, you and any authorized driver against legal claims from any other person for death or personal injury or damage to any other person’s property caused by use of the vehicle.
14.3 In the event that any third party suffers death, personal injury or damage to property caused by use of the vehicle which involves a breach by you or any authorized driver of any of the terms and conditions of this Rental Agreement, you agree to reimburse us if we are obliged to compensate (i) the insurers for any payment they make to a third party on your behalf and/or (ii) any third party.
15. ACCIDENTS, THEFT AND VANDALISM
15.1 You must, where possible, report any traffic accident involving the vehicle to the police immediately and report loss, damage or theft involving the vehicle to the police within 48 hours of the incident or discovery of the incident. You must report any such incidents to us within 5 days of its discovery.
15.2 You must not admit any liability, release any party from liability, settle any claim or accept any disclaimer in the event of an accident, but should take the names and addresses of everyone involved, including witnesses.
15.3 An accident or theft report form must always be completed and submitted to us when you return the vehicle. In the event of theft, you must return the keys and any remote control anti-theft device to us. If you do not comply with the requirements of this paragraph 15, any optional coverage you take to reduce or eliminate your liability, such as CDW or STF or TP (in case of theft) will be void.
15.4 You agree to co-operate with us and our insurers in any investigation or subsequent legal proceeding arising out of any loss of or damage to the vehicle.
16 LIMITS ON LIABILITY
16.1 Subject to paragraph 16.2, we shall not be liable to you or any third party for any loss or damage arising from the rental other than as a result of our negligence or willful misconduct or any other breach by us of this Rental Agreement. We shall not be liable for any indirect or unforeseeable loss or damages, including loss of profits or loss of opportunity.
16.2 Nothing in paragraph 16.2 shall exclude or restrict our liability for death or personal injury resulting from our acts or omissions or any other liability which cannot be excluded as a matter of law.
17 ROAD TOLLS, PARKING FINES AND TRAFFIC VIOLATIONS
17.1 You are fully responsible for all roads tolls and any fines or other consequences of the violation of traffic regulations (including congestion charges), parking orders or prohibitions, or any other laws or regulations during the rental.
17.2 If we are required to process such road tolls, fines, charges or associated costs, you agree that we will charge you an administration charge for dealing with these matters.
18 PERSONAL DATA
18.1 By entering this Rental Agreement you consent to the computer storage and processing of your personal information by us in connection with this Rental Agreement for the purposes of our legitimate interests, including statistical analysis, credit control and protection of our assets.
Accordingly, if you breach this Rental Agreement your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures or prevent damage to our assets.
18.2 You acknowledge that your use of a CDP number (discount code) linked to a company will necessitate our sharing of your personal information with that company.
18.3 You have the right of access to, correction and/or deletion of your personal information held by us.
If any provision of this Rental Agreement shall be held to be invalid, illegal or unenforceable (in whole or in part) under applicable law such provision or partshall to that extent be deemed not to form part of this Rental Agreement but the remainder of this Rental Agreement shall continue in full force and effect.
20 APPLICABLE LAW
We aim to resolve all disputes amicably. If this is not possible, the law of France will apply and you agree to submit to the non-exclusive jurisdiction of the French courts, however, for commercial renters, the commercial court of Pointe-à-Pitre will have exclusive jurisdiction.
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival.
Payment methods accepted by Thrifty: American Express, MasterCard, Visa.
Drivers age / License / Additional driver Cost
Minimum age (no charge) 25
Maximum age (no charge) 99
Young driver (minimum age) 21
Young driver (maximum age) 24
Young driver charge 5EURO, maximun charge 50EURO
Driver License, minimum years 1 (it changes according to car category)
Additional drivers, maximum drivers 3
Additional driver charge: 20EURO/PER DRIVER
International Drivers permit required no. All valid driver licenses that are written in Roman alphabet are accepted.
Fuel / Mileage
Fuel Policy receive full / return full
Fuel Policy charge 15euros
Mileage Policy unlimited
Mileage policy charge NA
Cross Border Travel
When the pick up location is different than the drop off location, this fee must be applied only for car rentals of 1 or 2 days maximum.
FREE When the pick up location is different than the drop off location, for car rental of 3 days or longer, this fee must not be applied.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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