An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival.
The supplier accept the following credit cards:
Visa, MasterCard, American Express, Bank Card, Carte Blanche, Carte Bleu, Diners Club, Discover Card, Eurocard, Japanese Credit Bureau Card, Laser, Maestro, Universal Air Travel Card.
Only credit card holders can rent a vehicle from Viajero. It is a requirement that the renter is a credit card holder. All self-driven cars will require customers to leave a deposit of P10,000 to cover the collision damage waiver (CDW) excess, theft waiver excess (where applicable) and fuel.
Unlimited mileage (except where specifically stated).
Requirements for self-drive:
Minimum of 3 days
Full payment +10k refundable deposit
Photocopy of plane ticket and Driver's License
3 utility bills
Photocopy of driver's license
Full payment + P10k deposit (refundable)
Minimum age (no charge) 25 years old
Maximum age (no charge) 60 years old
Young driver (minimum age) 18 years old
Young driver (maximum age) 24 years old
Young driver charge P1000 per rental
Senior driver (minimum age) 60 years old
Senior driver (maximum age) 99 years old
Senior driver (charge) P1000 per rental
The Driver License must have been held for a minimum of 1 year.
Vehicles can have a maximum of 4 registered drivers. A charge of P500 per day is required for the first additional driver. All additional drivers after that are free of charge.
International Drivers permit required Yes
Contractual waiver “Collision Damage Waiver” or “CDW”
Collision Damage Waiver is included in all rates but in case of damage to the car customer are required to pay the following amounts:
First P4,000 for compact cars
First P5,000 for economy
First P7,000 for midsize
First P8,000 for minivans
First P15,000 for SUVs and pick-up
And 20% of damaged part
CDW is subject to certain exclusions which include, but are not limited to, damage caused to windows/windscreens, wheels and tires, the undercarriage or roof of the car or where the vehicle is driven off-road or on un-passable roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost of repairs.
Excess Reimbursement Insurance cover product (ERI)
Sedans: P100 per day
Mini vans: P160 per day
SUVS: P300 per day
However, please be aware that even with this product you will still have to compensate Viajero Rent-A-Car for damage which falls within one of the exclusions identified above. This has to be purchased alongside Theft Waiver (also known as Theft Protection). You are responsible for the excess of each claim, which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at the time of booking). Your loss will be limited provided the vehicle is used and its keys returned in accordance with the Terms and Conditions of the rental agreement.
Inclusive of Personal accident insurance (PAI) for maximum of 5 people, and P10,000 coverage for each person. Additional travel insurance options are available on request.
The vehicle is delivered with a full tank and should be returned with a full tank.
Delivery and pick-up
Free pick-up and delivery within Manila (for self-drive rentals)
Additional charge for pick-up and drop off outside Manila apply.
Out of hours pick-up and delivery:
Deliveries and pick-up between 10pm to 6am will incur a charge of P150.
The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your contract, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units.
If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your contract, you will be charged accordingly.
No refunds are payable on cars returned early.
Cancellation Administration Charge
In the event of cancellation the initial deposit paid remains non-refundable.
31 days or before start date 10%
07 or more days before start date 30%
6-3 days before start date 50%
2-0 days before start date 75%
No Show 100%
Child seats: P100 per day
GPS Navigation: P300 per day
Roof racks: Available for some cars and should be specifically requested at the time of booking. No guarantee can be made regarding their availability.
One-Way Rentals / Delivery and Collection:
A surcharge of P1000 applies to one way rentals.
Provision of Cars
Viajero Rent-A-Car can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and no refunds will be made.
Number of Passengers
Rental cars are insured for a maximum number of passengers. Viajero Rent-A-Car cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.
Viajero Rent-A-Car is unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost). If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided. If you are dissatisfied in any way with the standard of your booked car, you must advise Viajero Rent-A-Car immediately and in writing within 28 days of your return.
Failure to do so may result in any claims not being accepted or settled by Viajero Rent-A-Car.
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to Viajero within 24 hours. In the event of an accident you must also complete an accident report form by the end of the rental period. Local police should also be notified and a signed police report obtained. Full details of third parties should also be obtained. Viajero Rent-A-Car must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement. You should retain copies of all rental documentation in the event an insurance company is involved. Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation. A check-in form must be signed upon return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.
All bookings by our customers are subject to our Terms and Conditions. The customer acknowledges that in making a booking with Viajero he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by its employees.
Cars and all offers are subject to availability.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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