GENERAL RENTAL REQUIREMENTS
All renters/drivers will be required, at the time of rental, to supply a valid driver license (U.S., or Country License accompanied with an International license and passport), current home address (not P.O. Box), a current home and local contact number, and second contact phone number (cell or business).
Minimum Age for renters and drivers is 19. Minimum age for renters and drivers on government orders is 18. Renters and drivers under the age of 25 are subject to an underage charge of USD/14.00 per day payable directly to Fox Rent a Car on arrival.
Fuel Policy - Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.
Rental rates include unlimited miles. Vehicles mileage per gallon is based on manufactures estimates.
When using a major Credit Card as method of payment at Time of Rental:
- Valid drivers license and credit card must be in the same name.
- Credit card must have available funds of estimated amount of rental charges plus USD/150.00.
- At time of rental credit card funds will be taken as a deposit against rental charges. All required available funds will be captured as a deposit at time of rental. Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing it can take between 2 to 5 business days to appear on your account when using this form of payment.
NOTE - Address as stated on renters valid drivers license will be referenced to determine renters primary residence.
NOTE - We do not accept the miniature key tag style credit cards.
NOTE - If the credit card you used to book your FOX Pay Now reservation is lost, stolen, or replaced by card issuer and cannot be presented at the time of rental, we will accept a valid drivers license and credit card in the same name as the original reservation.
When using a Debit Card as method of payment at Time of Rental:
- Debit Card must have a Visa, Master Card or Discover logo.
- Debit Card and Drivers License must be in same name.
- Rental is permitted on Economy, Compact, Midsize, Standard, Full-size and Minivan
- Renters must present a return airline ticket/confirmation, actual or electronic ticket in renters name, OR If you do not present a return airline ticket/confirmation or your primary residence is within 150 miles of the rental location FOX will check your credit through Equifax Credit Information Services. The inquiry is posted on the customers credit report and may have an effect on the customers credit evaluation. In the event that a customers credit inquiry fails to meet our Debit Card criteria, the customer will not be allowed to rent unless they provide a major credit card in their own name. Address as stated on renters Valid drivers license will be referenced to determine renters primary residence
Debit Card must have available funds of -
Return Airline Ticket - USD/250.00 plus estimated amount of rental charges to be taken as a deposit at time of rental.
Credit Inquiry Thru Equifax- USD/400.00 plus estimated amount of rental charges to be taken as a deposit at time of rental.
- FOX does not allow rentals using a Debit Card to add additional drivers to the rental agreement
- FOX does not allow rentals using Debit Car to rent Convertible, Premium, luxury, Four Wheel Driver or Specialty Sports
- While debit cards are not accepted for a FOX Pay Now reservation, if we accepted your debit card in error to book your Pay Now reservation and the card is lost, stolen, or replaced by card issuer and cannot be presented at the time of rental, we will accept a valid drivers license and credit card in the same name as the original reservation.
- Our debit card policy complies with all applicable U.S. federal and State Laws.
When using Cash as method of payment at Time of Rental the following 7 conditions must be satisfied:
- Have a reservation - Available on rental of vehicle class Economy thru Full Size only.
- Present a current valid Passport from a country other than the United States.
- Present a valid International License along with a current valid license from same country as passport.
- Present a return airline itinerary with confirmation of return travel date. Vehicle must be returned prior to return date and time of departure as stated on flight confirmation itinerary.
- In U.S. currency, leave a Cash Deposit of USD/250.00 plus estimated amount of rental charges.
- A U.S. Contact Phone Number - an operating phone to be contacted in case of emergency
Unused funds will be mailed back to the customer which may take up to 2 weeks after vehicle return
Please note: Cash as method of payment at time of rental is NOT available in Phoenix AZ and Oakland CA locations
Prepaid Visa/MasterCard is not accepted as a form of payment at Time of Rental.
Payment at car return: Debit cards, prepaid Visa/MasterCard, and cash always accepted as payment upon return.
FOX does not charge a cancellation fee, but does request such cancellation notice as soon as travel plans have changed . Please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider, may not relieve your responsibility with that provider. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
One-way rentals are available between FOX CORPORATE locations in Arizona, California, Colorado, Nevada, Utah and Washington only. Vehicle rentals originating in the state of Florida can only be driven with in the state of Florida. Drop charges vary depending on the location.
Reservations will be honored for a period of twelve hours after the confirmed pick up date and time.
EARLY LATE RETURN
Your confirmed rental rate applies only to the exact reservation period specified. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to a higher daily and/or weekly charge as follow
Early Return - The rate will increase by USD/15.00 per day not to exceed the estimated total at the time of rental.
Later Return - The rate will increase by USD/15.00 per day each day the vehicle is kept beyond the return date at the time of rental.
MULTIPLE or DUPLICATE RESERVATIONS
If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.
Roadside Assistance FOX is pleased to offer roadside assistance in the states of Arizona, California, Colorado, Florida, Idaho, Kansas, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington and Wyoming only. Simply call the toll-free emergency roadside service number located on your FOX Rental agreement holder. Toll Free number 1(877) 936-9349
If vehicle is returned to a different office as stated on the rental agreement (contract), renter will be charged the one-way drop fee. To confirm the drop off fee prior to return, call Customer Service 1 (800) 225 - 4369.
LENGTH OF RENTAL
Rental agreements (contract) cannot be assigned for a period longer than 30 days. If you have reserved the vehicle for a longer period of time, you must go into the location prior to the 31st day and renew the rental agreement (contract). The rate booked is guaranteed for the original duration of the reservation. Returns earlier or later than the return date on the reservation will be subject to a higher daily rate.
A rental day is each 24 hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours full-day charge may apply.
TOLL ROAD – PAYMENT AND FEES
Renters are always financially responsible for all toll road fees. If you (A) rent or drive a car in the Northern California Bay Area, Florida, Colorado, or the State of Washington, and (B) you utilize an automated toll road (i.e., a toll road without an attendant to collect a cash toll), then you will be charged a USD/2.95 per day convenience fee for each day of the rental including any days on which the service is not used up to a maximum of USD/14.75 per rental month PLUS incurred tolls at the cash rate. YOU CAN AVOID THE CONVENIENCE FEE BY PAYING YOUR OWN TOLLS. If you do not want to pay a convenience fee, then (A) do not use automated toll roads, (B) only use toll roads that accept payment directly from you, or (C) locate local tolling services and purchase your own toll pass.
The list of applicable toll roads is :
Washington - SR 167 HOT Lanes, SR 520 Bridge, Tacoma Narrows Bridge
Colorado - E470, Northwest Parkway
Florida - Alligator Alley, Beachline Expressway (formerly Bee Line Expressway), Cape Coral Toll Bridge, Garcon Point Bridge, Homestead Extension, Midpoint Memorial Toll Bridge, Northern Coin, Pinellas Bayway, Polk Parkway, Sanibel Causeway, Sanibel Causeway Toll Bridge, Sawgrass Expressway, Selmon Crosstown Expressway, Seminole Expressway, Southern Coin, Southern Connector Extension, SR 112 - Airport Expressway, SR 408, SR 414, SR 417, SR 427, SR 522 - Osceola Parkway, SR 528, SR 551 - South Golden Rod Road, SR 836 - Dolphin Expressway, SR 874 - Don Shula Expressway, SR 878 - Snapper Creek Expressway, SR 924 - Gratigny Parkway, Suncoast Parkway, Sunshine Skyway, Turnpike Mainline, Veterans Expressway
California - Antioch Bridge, Benicia-Martinez Bridge, Carquinez Bridge, Dumbarton Bridge, Golden Gate Bridge, Richmond-San Rafael Bridge, San Francisco-Oakland Bay Bridge (Bay Bridge),San Mateo-Hayward Bridge and CA State Routes 73, 133, 241, 261 and portions of SR 91.
Vehicle rentals originating in the states Arizona, California, Colorado, Nevada, Utah and Washington can only be driven within the states of Arizona, California, Colorado, Idaho, Kansas, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington and Wyoming. Vehicles originated in Florida must remain in the state of Florida.
TRAVELING TO CANADA
Customers may drive a FOX vehicle into Canada, but only if the vehicle was rented from the FOX Seattle location.
TRAVELING TO MEXICO
FOX vehicles are allowed in Mexico cities/states closest to the California and Arizona boarders only when purchasing Mexico Insurance. Please refer to the Mexico Insurance section for the area of coverage that is allowed.
CHILD SAFTELY SEATS
In California, state laws require children eight years of age or younger less than 80 pounds in weight to be in a child restraint device. In Arizona, children five years of age or younger must be in a child restraint device. Driver with children must refer to the current state and city law regarding child passenger safety laws. There is an USD/8.99 per day fee for child seats. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged a repair or replacement charge will be applied.
HAND CONTROL VEHICLES
FOX Rent a Car locations provide rental services to accommodate all customers and comply with the stipulations of the Americans With Disabilities Act. Please call our toll free number 800-225-4369 and speak to a Customer Service Representative for any special equipment or requests. Reasonable advance notice is required, our usual need is 72 hours but this period may vary.
GPS Units are available for rent at USD/9.99 per day or at a discounted USD/49.99 per week and USD/149.99 per month. GPS Units are available for just USD/7.99 per day on one-way rentals. Please ask for details at the time of rental.
XM Radio is only available on select rental car classes including luxury vehicles. Please ask your local rental agent to confirm if the vehicle you are renting (or wish to rent) is available with activated XM Radio.
Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements. Additional drivers are not permitted when using a Debit Card or Cash as payment at the time of rental. Charges for Additional Drivers
USD/10.00 per day in Colorado, Florida, Nevada and Utah.
USD/8.00 per day in Arizona and Washington.
There is no charge:
(1) at California locations
(2) for the renters spouse, same-sex spouse, or domestic partner or
for the companion driver of a renter with a disability who cannot operate the vehicle.
Customer Facility Charge (CFC) will be charged at airport locations where they apply. Please refer to your rental agreement at the time of rental.
Concession Fee/Tourism Fee - Airport concession fee and tourism assessment fee Pursuant to California law, all rentals will be charged an airport concession fee and a tourism assessment fee at the time of rental.
Road Safety Fee
Customer will be charged a fee for Denver and Phoenix only.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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